Surfstitch Phone Numbers and Emails

Customer Service:

  • +6 173 062 8457
    AU only
  • +649 888 0668
    NZ only

Surfstitch Emails:

Customer Service
General Info

Surfstitch Contact Information

Surfstitch Website:

Surfstitch Help Center:

Corporate Office Address:

SurfStitch Pty Ltd
2769 Gold Coast Hwy
Broadbeach, Queensland 4218
Australia

Other Info (opening hours):

Hours:

Monday - Thursday : 8:00 am - 5:00 pm AEST

Friday: 8:00 am - 4:00 pm AEST

Saturday 8:00 am - 12:00 pm AEST

Sunday: 8:00 am - 3:00 pm AEST

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Surfstitch Rating Based on 2 Reviews

Rating details

3.4
more details
Discounts and Special Offers
Price Affordability
Diversity of Products or Services
Delivery Service

Rating stats

Rating trend

Summary of Surfstitch Customer Service Calls

14 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Surfstitch Customer Service?

Shipping and Delivery Question:

  • “Missing items”
  • “Missing item”

Website/ Application Question:

  • “Can't make a order online”
  • “Website issues”

Refund Question:

  • “Refund”

Return/ Replace Question:

  • “Returns”

Product/ Service Question:

  • “I placed my first order and didn't know I was too receive a confirmation email (which I didn't get) first payment was made instantly with Afterpay. I've since paid a second instalment. Order placed 2/12/21”

Request for Information Question:

  • “I have ordered and paid for items and received no confirmation email nor my order. No phones, emails or live chat is being responded too”

Other Question:

  • “My partner wants to cancle his order”
  • “Faulty towel stitching”
  • “Missing items in my parcel”

About

Surfstitch Return Policy
To read more: https://help.surfstitch.com/hc/en-us/articles/201367945-Australian-Returns-Information
Surfstitch Delivery Policy
To read more: https://help.surfstitch.com/hc/en-us/articles/201346195-Australian-Shipping-Information
Surfstitch Terms of Service
Looks like The user of company services is visiting The Company from outside Australia. Make the finishing touches to The Customer's look with accessories for every occasion. From brunch to Saturday night out, these are the must have accessories this season. Stay warm in good conscience wearing traceable down products by Patagonia. The User's browser's Javascript functionality is turned off. Please turn it on so that The User of Website can experience the full capabilities of this site. The use of this site is governed by the policies, terms and conditions set forth below. The User's use of this site indicates The Customer's acceptance of these terms and conditions. SURFSTITCH.COM indicates acceptance of these terms and conditions. Website reserve the right to refuse any order without giving a reason. SurfStitch.com are estimates only. Free returns are offered to orders shipping to an Australian address Only.
To read more: https://www.surfstitch.com/info/terms.html
Surfstitch Privacy Policy
Looks like The customer is visiting Website from outside Australia. Make the finishing touches to The Customer's look with accessories for every occasion. From brunch to Saturday night out, these are the must have accessories this season. Stay warm in good conscience wearing traceable down products by Patagonia. The User's browser's Javascript functionality is turned off. Please turn it on so that The User can experience the full capabilities of this site. The Customer's privacy is of the utmost importance to Website The User are solely responsible for maintaining the secrecy of The User's passwords and/or any account information. Please be careful and responsible whenever The Client are online. www.surfstitch.com collect personal information from The User of Website and in some cases from third parties including Company's related companies, The User's representatives and public sources. www.surfstitch.com may not be able to do these things without The Customer's personal information.
To read more: https://www.surfstitch.com/privacy-policy/privacy-policy.html
Summary

SurfStitch is a large online retailer of apparel and accessories. The company was founded in 2009. Its headquarters is based in Sydney, Australia. SurfStitch provides a broad range of products under the following categories: Mens, Womens, Kids, Footwear, and Surf. There is also a large stock of accessories including watches, belts, scarves, gloves, and wallets. Available payment options are Visa, MasterCard, and American Express. Buyers can also use PayPal service. SurfStitch accepts returns within 30 calendar days of purchase for a full refund or exchange. The company ships their merchandise to Australia, United States, New Zealand, Europe, and Asia. Customer service is provided by phone and by e-mail.

Surfstitch reviews and complaints

Surfstitch is ranked 111 out of 3293 in E-commerce category

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