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Contact SurfEasy Customer Service

SurfEasy Phone Numbers and Emails

Toll-Free Number:

  • (888) 743-8102
Call customer service
Send Message

Customer Service:

  • (888) 367-9444
    QVC
  • +44 800 011 9492

Legal:

  • (800) 543-3562
    Privacy Inquiries

SurfEasy Emails:

Accessibility
Customer Service
Legal
Privacy Inquiries, Privacy Inquiries
Media
Press Inquiries
info@surfeasy.com
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How to Contact SurfEasy?

Most Popular Number:

(888) 743-8102
Total calls: 13 Last call: Jan 20, 2025
author avatar
PissedConsumer Reporter

SurfEasy provides several phone numbers to reach the company team directly. If you need help as a customer in the United States or Canada, dial 1-888-743-8102. Are you in the United Kingdom? Call 0-800-011-9492. The QVC SurfEasy contact is the following: 1-888-367-9444. To ask questions about the privacy policy, apply to the member services at 1-800-543-3562. If you cannot reach the company support by phone, find answers to your questions on the “FAQ” page. To go to it, click on “FAQ” in the “Support” block at the bottom of the official company website.

For receiving assistance in writing, SurfEasy provides separate emails for each case. If you need customer service support or have general questions, send a letter to support@surfeasy.com. Have you been encouraged by the accessibility problems with the company site or mobile applications? Let the company know about them by sending a letter to accessibility.team@gendigital.com. Regarding the privacy policy apply to the company by using the following SurfEasy contact: nll_privacy@gendigital.com. With media-related inquiries, contact the appropriate department at press@nortonlifelock.com.

SurfEasy support is available during the following business hours: Sunday through Saturday from 9 a.m. to 5 p.m. They are indicated taking into account the EST time zone. So, keep it in mind when planning your communication with the company manager by phone. By knowing the exact SurfEasy customer service schedule, you receive assistance in time. As the business hours may change over time, check the actual information about them on the official company site. You can also ask about the business hours from the company specialist by emailing support@surfeasy.com.

SurfEasy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • SurfEasy Customer Service is rated at 2.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    73% phone 27% email
  • The best phone number to call SurfEasy is 8887438102. 81% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Saturday, while the shortest are on Wednesday and Tuesday. The average call time is 1 minute.

  • People call SurfEasy mainly because of account, request for information and activation/ cancellation.

View full overview ›
PissedConsumer Club

Contact Information

SurfEasy Website:

SurfEasy Help Center:

Corporate Office Address:

SurfEasy, Inc.
488 Wellington St W #200,
Toronto, Ontario M5V 1E3
Canada

Other Info (opening hours):

Everyday: 9am-5pm (EST)

More contact details

SurfEasy Rating Based on 7 Reviews

Rating details

2.6
more details
Billing Practices
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of SurfEasy Customer Service Calls

16 TOTAL
CALLS
00:40 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SurfEasy?

Request for Information Question:

  • “Apple support has me remove SE VPN because of a support issue. Now I can’t reload the SE VPN which I need.”
  • “I don’t know how to access the dashboard on my iPad”
  • “Tech support”

Account Question:

  • “Cant sign in”
  • “Restore old account”
  • “Subscription issues”

Activation/ Cancellation Question:

  • “Can't activate VPN”
  • “Cancellation of Subscription”
  • “Cancel”

Payments and Charges Question:

  • “Update payment information”
  • “I was charged for your service but I never joined it. Why was my card charged?”

Website/ Application Question:

  • “App not working”

Product/ Service Question:

  • “Connection issues”

Compare SurfEasy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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