Contact Surest Customer Service

The company does not have an official email address to consult its user support team. Therefore, clients with general queries and concerns can reach Surest’s customer service via one of the official helplines. Those seeking help with media-related issues can email marketing@surest.com to reach the relevant agent during working hours. Surest’s contact email, social@surest.com, is also available for assistance with similar issues and inquiries.

To consult business agents at the company’s corporate office, visit Surest’s address, 9700 Health Care Lane, Minnetonka, Minnesota 55343, United States. When doing so, you must first call the agents to confirm their availability and schedule an appointment beforehand. Those who cannot arrive in person for some reason can send a letter to this address for effective assistance without the risk of privacy breaches.

Surest’s hours for consulting its agents online and in person are Monday to Friday, from 7:00 AM to 7:00 PM. The customer care team efficiently handles all requests submitted during this time. However, that may not be the case on weekends or outside working hours due to agents' unavailability. Still, the option for self-assistance is available 24/7 via the company website's resources.

To request online customer support, open the Surest website in your browser and head to the Contact Us page. Once there, use the most suitable consultation option depending on your purpose. For instance, brokers and employers seeking to learn about the Surest health plans can complete the online form by providing all the required details and submit the request during business hours. Meanwhile, existing Surest members can seek information and assistance via the company’s official helpline or app. The website also features the official email address to contact Surest’s customer service for similar purposes.