Contact Surescripts Customer Service

You can contact the company’s customer service by using the Superscripts email addresses. There may be a delay in responding to an email, but you can expect a response within 2 to 3 working days. For support with the prior authorization portal, please send an email to support@surescripts.com. Independent pharmacy e‑prescribing issues must be emailed to independent-assistance@surescripts.com. The address for media relation inquiries is media@surescripts.com.

If you have unresolved problems, you can book an appointment with a company’s representative at Surescripts headquarters. If you are unable to visit the office, you can send a detailed letter to our headquarters. Surescripts' headquarters is located at the corporate office, which is situated at Surescripts, LLC, 2550 South Clark Street, Arlington, Virginia 22202, United States. The mailing address is the same as the street address.

There are no exact Superscripts customer service operational hours published. It endeavours to assist as soon as a request is received. If you would like to report a violation of the law, ethical misconduct, fraud, or policy violation about Surescripts, please contact customer service through their integrity helpline. All reports are confidential, and you may opt to submit your report anonymously. The integrity helpline is available 24/7 at 1-800-497-1868.

You may contact support online through the Surescripts website. Go to the website and click on "Get in touch". Please fill out the contact request form that appears on your screen. Ensure that you complete all the fields on the ticket, including your contact details. Please indicate the connection for which you need someone to contact you. Customer service will forward your ticket to the appropriate person, who will respond to you as soon as possible.