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Original review updated by user May 17, 2022

Purchased a toner cartridge from them for my office printer (had previously purchased toner cartridges a few times prior). When I removed the cartridge from the package, toner leaked out of the cartridge all over my khaki pants (obviously ruining them).

I've had this printer for years and never had a single cartridge from any other supplier leak toner. I contacted Supplies Outlet customer support. Besides asking for a refund, I also asked that they cover my dry cleaner bill (as I was hopeful they might be able to remove the toner and save the pants. I was told they would credit the cartridge but not pay the cleaning bill.

I ultimately reached a manager who first blamed me and (wrongly assumed) I had opened a package that was visibly covered in toner. I explained the outer package had no signs that toner was leaking from the cartridge. She simply stated "we are not responsible for your dry cleaning bill" but would issue a refund for the cartridges once they were received back (by the way, they left it to me to find a box large enough to ship the 2 cartridge boxes back to them).

Somehow they believe that toner getting all over a customer is not an obvious outcome of a defective product.

DON'T BUY FROM THIS COMPANY! They don't stand behind their products, don't pay for damage caused by their products and don't care about providing fair resolution.

User's recommendation: DON'T BUY FROM THIS COMPANY!

Monetary Loss: $25.

Preferred solution: Reimburse dry cleaning charges for cost to clean & hand spot my pants to remove the toner..

SuppliesOutlet Cons: Defective product and awful customer service.

Location: Riverside, Connecticut

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