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The roof on my Essex gazebo #088-133*-* **/12

Roof is peeling right down to the bare metal and looks very unsightly.

It was purchased on May 10/2013. .

I tried to call your customer service 3 weeks in a row.

I finally got one of your agents today after waiting 45 minutes. T he agent told me he could supply touch up paint and I told him the patches were too any and large to touch up.

He contacted the supervisor who said I coul purchase the panels which is not acceptable. My neighbour has the same gazebo which is 1 year newer and coating is coming off his gazebo as well.

This tells me you have a problem with your roof coating.

Dave Reeson at 1-90*-720-****

Reason of review: Bad quality.

Location: Whitby, Ontario

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same *** roof coating all coming off

Sharrod Kjw

Hello, I am sorry to hear about your experience and I'd appreciate the opportunity to assist you. Customer satisfaction is a very important principle here at SunNest Services.

Please contact me sramirez@***.com to work towards a resolution.

I would be glad to help you in a timely manner to resolve your issue.

Thank you,

Sylena Ramirez

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