Watertown, South Dakota
1 comment
Not resolved

My daughter and i eere scheduled for a return trip from seattle to minneapolis.The electronic gate pass said gate d5.

We waited and waited, until it became obvious that the flight would not leave D5. No announcement over the public speaker, no sun country representative to get help from. The web site, gave the gate the flight was suppose to arrive at in minneapolis. The telephone number was completely useless.

Finally a lady from Alaska Airlines with the help of a not so friendly TSA officer found the flight had been switched to a Delta flight. After literally running across the Seattle terminal, we finally boarded the flight.(the last two to get on board).

Now it may have been Seatac's fault the flight had been changed. I understand that. But being unable to get hlp from a Sun Country representative is my complaint.

What kind of airline are you? I would like to know. Having to run across the terminal, my foot developed a blister. It has now become infected.

For a diabetic, this is not good.A photo of my gate ticket is attached.

Review #863895 is a subjective opinion of a user.

2.0
Staff
Value for money
Price Affordability
Product or Service Quality
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

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Anonymous
Orting, Washington, United States #1230442
Thats why you should always check the monitors as well as arrive early

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