Sumissura Phone Numbers and Emails

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Sumissura Emails:

Customer Service
Legal
Privacy Inquiries

Sumissura Contact Information

Sumissura Website:

Sumissura Online Chat:

Corporate Office Address:

Sumissura
Flurstraße 30
Zurich, Zurich 8048
Switzerland
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How to contact Sumissura

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.

Returns

Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

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Sumissura Rating Based on 3 Reviews

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1.9
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Sumissura Return Policy
To read more: https://www.sumissura.com/en-us/info/alterations
Sumissura Delivery Policy
To read more: https://www.sumissura.com/en-us/info/alterations
Sumissura Privacy Policy
Data privacy is of high importance for Sumissura and Website want to be open and transparent with Sumissura's' processing of The Client's personal data. Website therefore have a policy setting out how The User's personal data will be processed and protected. Website will use The User's personal data to manage The Client's purchase online at Sumissura by processing The Customer's orders and returns via Sumissura's' online services and send The Client of Sumissura notifications of delivery status or in the event of any problems with the delivery of The User's items. www.sumissura.com will use The Customer's personal data to manage The User's payments. Sumissura will also use The Customer's data in order to handle complaints and warranty matters for products. The User's personal data is being used to identify The User of company services and to validate The Customer's legal age for shopping online and to confirm The Client's address with external partners. The User's personal data that is forwarded to third parties, is only used to provide The User of Website with the services mentioned above, companies to validate The Customer's address, communication agencies to send The User order confirmation, warehouse and distribution suppliers in connection with the delivery of The Client's order.
To read more: https://www.sumissura.com/en-us/info/privacy
Sumissura FAQ
To read more: https://www.sumissura.com/en-us/info/
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Sumissura reviews and complaints

Sumissura is ranked 540 out of 2352 in Footwear and Clothing category

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