Sugarsync - Sugar Sync has robbed me for 3 years.

1 of 5 Sugarsync reviews

I stopped using their services and didn't even notice they'd been charging me until 2013. I sent them an email asking for a refund and to cancel my account. They replied with a link (that doesn't work currently)

I even gave them a followup call in 2014 asking for a refund and I wouldn't hang up, I asked to speak to a supervisor, I remember the rep hang up on me. I didn't think much of it, thinking, well, at the worst it was a $100 mistake on my part, but no, I just realized this year, when I see that 2 days ago July 3, 2016, they have charged my account, yet again for another year.

They've charged me for 3 years for a service I haven't used since technically, 2012.

Finding a helpful article on how to customize a deletion URL (http://www.daveenjoys.com/2015/10/06/the-travail-of-canceling-sugarsync-a-how-to/), I've managed to cancel my account, with the message: your account will be closed in July 2017. No. I want it closed now. I'd like to be refunded the $100 per year since emailing and requesting to close my account because there was no "close/delete account" link accessible through my accounting page.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • Cancellation and refund policy
    • Dishonest policies
    • No refund policy what so ever
    • Customer service
    • Horrible customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$300
Product or service
Sugarsync Subscription
Review category
Software
review #877244 by

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