Contact Sugarfina Customer Service

The company has specifically allocated a Sugarfina customer service email address: hello@sugarfina.com. Through this email, individuals can ask questions about orders and product specifications. Regarding legal matters, Sugarfina has set a separate email address at privacy@sugarfina.com.
The Sugarfina customer service team ensures that emails are responded to within 48 hours. Their support is also operational Monday through Friday, between 9:00 AM and 5:00 PM PST, which means customers can anticipate replying to timeframes within this period.

Sugarfina's corporate office is located at 1700 E. Walnut Ave., El Segundo, California 90245, United States, and requires prior appointment booking for office visits. The customer can then meet all necessary personnel in the office according to appointment dates and times. All corporation activities, including customer support, logistics, and brand management, are centrally coordinated at the corporate center.

Sugarcina's hours of operation are Monday through Friday, from 9:00 AM to 5:00 PM PST. Customers can contact the support by phone or email during these hours. The team will respond to any queries outside this timeframe as soon as possible. When an email is sent, waiting for two to three working days for a response is recommended. The delay in response is because the support team receives a lot of email inquiries.

Sugarfina's website offers online support to customers. For this, visit the Contact Us segment, which has answers to customers' frequently asked questions. However, if you need further assistance, you can visit their office during office hours or fill in the contact form. Fill in the form by entering essential details like your first name, last name, order number, etc., and the reason for inquiry. Generally, the possible reasons for inquiry are about placing an order, Sugarfina Rewards, Shipping & delivery, or damaged or missing items. Once finished, the customer can click Send Message. The Sugarfina customer service team responds to the customer within 48 hours.