Contact Substance Customer Service

Users seeking Substance’s help via email can submit their request via the following addresses. For general customer service or sales-related concerns, write to sales@substance.com. Those consulting for legal issues and inquiries can use info@papertiger.com to reach the relevant department during Substance’s contact hours. If the matter is complex or sensitive, they can send written correspondence to the corporate office address: Substance, Inc., 3000 Frazier Drive, Claremont, North Carolina 28610, United States, for secure communication.

Clients can visit the company offices on weekdays from 9:00 AM to 8:00 PM EST. Substance’s hours for online support are also the same. Although some options, such as emailing, are available outside of this time, the agents review and handle such requests on the next working day. Therefore, an immediate response may not be possible outside working hours.

Users with general issues and inquiries can get quick answers online by visiting the FAQ section on the Substance website. They can also explore several self-service resources and resolve their problems without assistance from the customer care team. Those who want to stay updated regarding the company’s news and policies can also follow them on Instagram and YouTube through the links on the website.