Skip to content
Write review For Business
  • Login

Contact StudentUniverse Customer Service

StudentUniverse Phone Numbers and Emails

Toll-Free Number:

  • (800) 272-9676
    United States and Canada
Call customer service
Send Message

Customer Service:

  • (617) 679-0770

Headquarters:

  • (617) 924-6140

Media:

  • (617) 321-3109
    Press Inquiries

Sales/ Reservations:

  • (800) 351-3279
    Group travel
  • (617) 321-3100
    International
  • (617) 321-3159
  • +86 400 652 5060
    China
  • +44 808 234 4107
    United Kingdom

StudentUniverse Emails:

Legal
Copyright Infringement Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
help@studentuniverse.com
gdpr_requests@studentuniverse.com
GDPR Inquiries
advertise@studentuniverse.com
Advertising Inquiries
pr@studentuniverse.com
PR Inquiries
Is this your business?

StudentUniverse Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • StudentUniverse Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call StudentUniverse is 8002729676. 70% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Sunday.

  • People call StudentUniverse mainly because of return/ replace, request for information and activation/ cancellation.

View full overview ›

How to Contact StudentUniverse Customer Service?

Most Popular Number:

(800) 272-9676
United States and Canada
Total calls: 42 Issue resolved: 1 Last call: Oct 29, 2025

Student Universe customer care offers multiple phone numbers so customers can easily reach the designated department. The primary toll-free Student Universe phone number is 1-800-272-9676, which can be used by customers calling from the United States and Canada. For customers trying to contact the StudentUniverse customer service team outside the US and Canada, dial 1-617-679-0770. If you have queries or are calling for press inquiries, call StudentUniverse at 1-617-321-3109.
Moreover, multiple StudentUniverse contact numbers exist for customers wanting to book tickets or make reservations. For group booking, the StudentUniverse contact number is 1-800-351-3269. Customers calling internationally for booking can contact the StudentUniverse customer service team at 1-617-321-3100. Check the official StudentUniverse website for accurate phone numbers associated with your location.

StudentUniverse customer service also provides various email addresses if you prefer to communicate in written form. For customer service inquiries, send your queries to help@studentuniverse.com. Similarly, for copyright infringement inquiries, StudentUniverse can be contacted at copyright@us.flightcentre.com. Additionally, the StudentUniverse customer care team can be reached at advertise@studentuniverse.com for advertising inquiries. The StudentUniverse website features multiple other email addresses that customers can use according to their convenience.

Student Universe customer care team is available 24 hours a day and seven days a week. Through the StudentUniverse 24-hour service, customers can get information about hotels, hostels and flight schedules. Customers are also entitled to make bookings, modify existing bookings, cancel tours, and more. You can dial the StudentUniverse phone numbers, contact the customer service team, and receive assistance immediately.

To contact StudentUniverse via the website, begin by heading to the StudentUniverse website. Then click on the Contact Us option, where you will find answers to numerous common questions on the FAQs page. If you still need to receive your flight confirmation, check your email's bulk/spam folder. Customers can email help@studentuniverse.com or fill out the contact request form for additional assistance. Moreover, you can also private message the StudentUniverse customer care team via various social media platforms, including Facebook and Twitter/X.

Customers can also contact StudentUniverse via the official StudentUniverse App. To do so, download and install the StudentUniverse app on your phone. Next, click on the Account option to see your dashboard, and then click on Get Support if you have any queries. Via the StudentUniverse app, you can search, compare, and book cheap flights and hotels and get exclusive student discounts with a free student or youth membership.

PissedConsumer Club

Contact Information

StudentUniverse Website:

StudentUniverse Help Center:

Corporate Office Address:

Studentuniverse.com Inc
130 Turner Street, Suite 700
Waltham, Massachusetts 02453
United States

Fax:

+1 617 321 3141

StudentUniverse Rating Based on 8 Reviews

Rating details

1.8
more details
Additional Fees
Value for money
Website
Customer service

Rating stats

Rating trend

Summary of StudentUniverse Customer Service Calls

60 TOTAL
CALLS
00:00 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call StudentUniverse?

Return/ Replace Question:

  • “Flight change”
  • “Change Flights”
  • “Change booking”

Request for Information Question:

  • “Want to reschedule my travelling date”
  • “Inquiry about the Students Universe app”
  • “To confirm my booking. Their app and website is not showing anything and they aren’t responding to my emails”

Activation/ Cancellation Question:

  • “Flight cancelled”
  • “Booking cancellation”
  • “Cancel my flight”

Refund Question:

  • “Issues with getting refund”
  • “I want a refund on my flight”
  • “Refund”

Website/ Application Question:

  • “Your website wouldn’t let me go past the page where I was putting in my card information and it’s unexceptionable that I did not receive my flight when I all ready did everything for it and your website was the one that had a malfunction”
  • “The app is not letting me see the flight I booked with you guys and I can’t get ahold of my reservation codes or anything”

Payments and Charges Question:

  • “Receipt shows 3rd leg but neither airline has record and I can't check in”
  • “Receipt showed 3rd flight but neither airway company has a record of it”

Shipping and Delivery Question:

  • “I didn't get email yet about my flight”
  • “I just booked tickets to Sydney for myself and 5 friends I have not received tickets”

Product/ Service Question:

  • “Connecting flights”

Other Question:

  • “Flight tickets”
  • “Cannot find my flight”
  • “Missing flight details”

Compare StudentUniverse Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Hopper
Has Verified Representatives
stars-rating-fill
1.2 out of 5
Write a review
Do you have something to say about StudentUniverse? What happened? What can we help you with?
Submit review Don't show this popup