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Contact StudentUniverse Customer Service

How to Reach a Person at StudentUniverse

Verified Contact Information

Toll-Free Number:

  • 1-800-272-9676
    United States and Canada
Call Now
Send Message

Customer Service:

  • 1-617-679-0770

Headquarters:

  • 1-617-924-6140

Media:

  • 1-617-321-3109
    Press Inquiries

Sales/ Reservations:

  • 1-800-351-3279
    Group travel
  • 1-617-321-3100
    International
  • 1-617-321-3159
  • +86 400 652 5060
    China
  • +44 808 234 4107
    United Kingdom

Legal:

copyright@us.flightcentre.com
Copyright Infringement Inquiries
data.protection@flightcentre.co.uk
Privacy Inquiries
dataprotection@crosshotelsandresorts.com
Privacy Inquiries
dataprotection@discova.com
Privacy Inquiries
dpo@fcm.asia
Privacy Inquiries
privacy@am.flightcentre.com
Privacy Inquiries
privacy@fctg.co.za
Privacy Inquiries
privacy@flightcentre.co.nz
Privacy Inquiries
privacy@flightcentre.com.au
Privacy Inquiries
help@studentuniverse.com
gdpr_requests@studentuniverse.com
GDPR Inquiries
advertise@studentuniverse.com
Advertising Inquiries
pr@studentuniverse.com
PR Inquiries

StudentUniverse Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular StudentUniverse Phone Number
1 (800) 272-9676
Most Popular StudentUniverse Email Address
help@studentuniverse.com
Issue Resolution Rate
Low (5% reported full resolution)
Contact Method Distribution
86% phone, 14% email
Common Reasons for Contact
Return/ replace, request for information and activation/ cancellation
View full overview

How to Contact StudentUniverse Customer Service?

Student Universe customer care offers multiple phone numbers so customers can easily reach the designated department. The primary toll-free Student Universe phone number is 1-800-272-9676, which can be used by customers calling from the United States and Canada. For customers trying to contact the StudentUniverse customer service team outside the US and Canada, dial 1-617-679-0770. If you have queries or are calling for press inquiries, call StudentUniverse at 1-617-321-3109.
Moreover, multiple StudentUniverse contact numbers exist for customers wanting to book tickets or make reservations. For group booking, the StudentUniverse contact number is 1-800-351-3279. Customers calling internationally for booking can contact the StudentUniverse customer service team at 1-617-321-3100. Check the official StudentUniverse website for accurate phone numbers associated with your location.

StudentUniverse customer service also provides various email addresses if you prefer to communicate in written form. For customer service inquiries, send your queries to help@studentuniverse.com. Similarly, for copyright infringement inquiries, StudentUniverse can be contacted at copyright@us.flightcentre.com. Additionally, the StudentUniverse customer care team can be reached at advertise@studentuniverse.com for advertising inquiries. The StudentUniverse website features multiple other email addresses that customers can use according to their convenience.

Student Universe customer care team is available 24 hours a day and seven days a week. Through the StudentUniverse 24-hour service, customers can get information about hotels, hostels and flight schedules. Customers are also entitled to make bookings, modify existing bookings, cancel tours, and more. You can dial the StudentUniverse phone numbers, contact the customer service team, and receive assistance immediately.

To contact StudentUniverse via the website, begin by heading to the StudentUniverse website. Then click on the Contact Us option, where you will find answers to numerous common questions on the FAQs page. If you still need to receive your flight confirmation, check your email's bulk/spam folder. Customers can email help@studentuniverse.com or fill out the contact request form for additional assistance. Moreover, you can also private message the StudentUniverse customer care team via various social media platforms, including Facebook and Twitter/X.

Customers can also contact StudentUniverse via the official StudentUniverse App. To do so, download and install the StudentUniverse app on your phone. Next, click on the Account option to see your dashboard, and then click on Get Support if you have any queries. Via the StudentUniverse app, you can search, compare, and book cheap flights and hotels and get exclusive student discounts with a free student or youth membership.

PissedConsumer Club

Contact Information

Corporate Office Address:

Studentuniverse.com Inc
130 Turner Street, Suite 700
Waltham, Massachusetts 02453
United States

Fax:

+1 617 321 3141

Why Customers Call StudentUniverse?

Top Reasons of Customers Calls

  • Return/ Replace 27%
  • Request for Information 22%
  • Customer Inquiries & Issues 22%
  • Activation/ Cancellation 10%
  • Refund 6%
  • Shipping and Delivery 4%
  • Payments and Charges 4%
  • Website/ Application 4%
  • Product/ Service 2%

Return/ Replace

27%
  • "Change of flight"
  • "Flight change"
  • "Change Flights"

Request for Information

22%
  • "Want to reschedule my travelling date"
  • "Inquiry about the Students Universe app"
  • "To confirm my booking. Their app and website is not showing anything and they aren't responding to my emails"

Customer Inquiries & Issues

22%
  • "Manage booking"
  • "Flight tickets"
  • "Cannot find my flight"

Activation/ Cancellation

10%
  • "Flight cancelled"
  • "Booking cancellation"
  • "Cancel my flight"

Refund

6%
  • "Issues with getting refund"
  • "I want a refund on my flight"
  • "Refund"

Shipping and Delivery

4%
  • "I didn't get email yet about my flight"
  • "I just booked tickets to Sydney for myself and 5 friends I have not received tickets"

Payments and Charges

4%
  • "Receipt shows 3rd leg but neither airline has record and I can't check in"
  • "Receipt showed 3rd flight but neither airway company has a record of it"

Website/ Application

4%
  • "Your website wouldn't let me go past the page where I was putting in my card information and it's unexceptionable that I did not receive my flight when I all ready did everything for it and your website was the one that had a malfunction"
  • "The app is not letting me see the flight I booked with you guys and I can't get ahold of my reservation codes or anything"

Product/ Service

2%
  • "Connecting flights"

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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