Union City, California
1 comment
Not resolved

I've been using Stubhub for years, aside from their outrageous fees and sloppy app (web & mobile) - it was a usable platform to sell tickets since they have a large customer base.On 6/2 - I was attempting to sell Warriors playoff tickets, I had to lower the price numerous times during the day as it was not selling.

Related: Abused by STUBHUB

After one of the attempts, i noticed that my listing was no longer available and thought I had screwed up and deleted the listing, so I reposted my tickets. Low and behold, I receive an email 5 mins later that my original listing had sold and my then my new posting had also sold. I immediately contacted Stubhub to let them know what happened. They promptly said there is nothing they can do except to cancel the second listing and charge me 20% (which was for the amount of $200) and I would need to file a Seller dispute form.

After filing the Seller dispute form, they came back to me and reversed $50 of the $200 fee. In addition their emails states: "We understand sometimes things happen and sellers aren't able to deliver the tickets they sold. However, when you list tickets on StubHub you're promising buyers that you have the exact tickets you listed for sale, you'll deliver them on time, and your tickets will be valid for entry." - Where do we customers have an expectation that we expect your system to be working properly and not allow us to have multiple listings of the same tickets or if our tickets are sold - then tell us.

Stubhub company that accepts no responsibilities for their mistakes and cares less about their customers.I will never buy or sell on Stubhub again seeing how they just treated me.

I liked: Brand and reach.

I didn't like: Customer service, Lack of transparency.

Review #861811 is a subjective opinion of a user.

1.6
Advertised vs Delivered
Diversity of Products or Services
Customer service
Value for money
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Price Affordability
Website
PRODUCT OR SERVICE Stubhub Website
Reason of Review / Monetary Loss Order processing issue / $150
Preferred solution Full refund

Had an Experience with StubHub?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Nashville, Tennessee, United States #1210745

similar experience

They are THE WORST They dont care at all about the customer(unless maybe a high volume ticket broker) Unethical and disgusting!

You May Also Like

Ticket Center - Fraudulent ticketcenter Ticket Center "I found a concert for tommy Emmanuel in Alexandria, VA. I clicked in a link for the venue, Birchmere, to purchase tickets for Tommy Emmanuel on April 8, 2017. ticket-center.com..." Read more Vivid Seats - WE COULDN'T SEE THE STAGE! Paid $500 and wasn't warned! BE CAREFUL! Vivid Seats "I spent $500 for tickets to ADELE for my sister's birthday. When we took out seats I could see lots of lighting equipment OBSTRUCTING THE STAGE. ( SEE the lights..." Read more Viagogo - INVALID SHIPPING CHARGED Viagogo "On 21 February 2016 I have made two purchases of tickets on Viagogo for the New Zealand vs South Africa ODI on 25 February 2017 in Wellington. I have received..." Read more Event Tickets Center - SCAM ARTIST - DO NOT BUY FROM THEM Event Tickets Center "DO NOT BUY FROM THESE SCAM ARTISTS. THEY TAKE YOUR MONEY, COULD CARE LESS ABOUT YOU AS A CUSTOMER AND POST FAKE TICKETS THAT THEY DO NOT HAVE AVAILABLE TO..." Read more Threads King - THESE BASTARDS CLAIM A 100% SATISFACTION GUARANTEE...BULL. Threads King "This company is THE WORST....run, don't walk from their website. I ordered a bra, they sent me a size A; I'm a D. It took an EXTREMELY LONG time- about..." Read more Sears - Over charged and horrible customer service! Sears "I placed an order online with Sears. It was a great deal (at first). I ordered a patio umbrella with 4 seat cushions. After I added these to my cart..." Read more Zoom Tan Causes Cancer Zoom Tan "Tanning causes cancer. That's just a fact. According to the CDC: "Using a tanning bed, booth, or sunlamp to get tan is called indoor tanning. Exposure to ultraviolet (UV) rays..." Read more Lifetouch Photography - Wrong clothes! Lifetouch Photography "I sent my little girl to school oin certain clothes to have her picture taken. Being cold that day she wore her jacket. When it came time to take her..." Read more