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1.3

I had four tickets listed for sale on StubHub for World Series game 6 in Kansas City. At 7:41 on October 28th, the day of the game, two of the tickets sold.

Due to a software glitch all four tickets were taken off the buyers' view and no tickets were showing available in my section. I checked that section many times and there were never tickets available for sale the entire time (until 8:01 when I relisted them, but it was too late for them to sell). StubHub refuses to produce any documentation showing that buyers could see my tickets and they refuse to admit there might be a glitch in their system. I have made many calls an emails about this issue and finally talked to Justin, a supposed manager at StubHub.

I asked him if he wanted to keep a long standing customer who has never had a complaint over many years and he told me to take a hike.

Until they investigate their software problem this could happen to anyone who might want to split their tickets for sale. Beware

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

StubHub Pros: One person.

StubHub Cons: Treatment of a loyal customer.

Location: Kansas City, Missouri

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This is actually quite common for high-demand events like playoffs, Final Four, etc. Let me explain what likely happened.

Stubhub encounters a lot of credit card fraud.

This is their way of offloading some of that risk onto you. In the cases I'm describing, a "buyer" buys your other two tickets using a stolen credit card. Stubhub realizes something is fishy and thus puts the order on "review". There is an order for those tickets, there is even an order number assigned, but they lock up YOUR tickets into a limbo state while they check the legitimacy of the purchase.

You lose all control over your tickets.

You cannot unlist them.

You cannot change their price.

You cannot forward or transfer the tickets because they have locked them in the ticketing system. You are stuck. Your tickets have been essentially stolen without compensation at that point. And you are NEVER TOLD THIS IS HAPPENING.

The only way you can tell is that your listing is gone but you have no email notification and no Order (and therefore, no obligation of Stubhub to pay you). Later (and it can be HOURS later), if the credit check passes, the order goes through as normal. More often (likelihood increases with time of delay in this limbo state), the order is determined to be fraud and your listing is restored (or, if time has expired, it just shows up in your Expired list)...

and YOU GET NO PAYMENT AT ALL. And no notification that any of this happened.

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