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What a nightmare my Stubhub experience has been.Long story short -- I listed tickets for Dear Evan Hanson in NYC.

I listed my seat and row and uploaded the ticket. It was bought - and then the same day canceled. Okay, no big deal - until I received a message saying my cc was charged $611 for non delivery of the tickets. HUH?

Finally spoke to someone who said I did not list the right section (it was mezzanine left) - but I was not given any option to list the section! This was a glitch with their system and now it's my fault? Again, I pleaded that they had no such option and they told me it was my responsibility to pay $611 for someones tickets. Huh?

Why am I being charged for their mistake? In all of the customer rep correspondence (and I use that title lightly) they kept saying I didn't deliver my tickets. But I did - their computer system is flawed and I am responsible.

All I could do is dispute with AMEX.I feel so violated and shocked that a company can operate like this.

Review about: Stubhub Website.

I didn't like: Dishonest, Customer service, Emails from claims dept, Lack of transparency, Seller fraud.

Review #992616 is a subjective opinion of a user.

1.0
Exchange, Refund and Cancellation Policy
Website
Staff
Value for money
Price Affordability
Diversity of Products or Services
Product or Service Quality
Customer service
Advertised vs Delivered
PRODUCT OR SERVICE Stubhub Website
Reason of Review / Monetary Loss Poor customer service / $611
Preferred solution Full refund

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