1 comment
Not resolved

What a nightmare my Stubhub experience has been.Long story short -- I listed tickets for Dear Evan Hanson in NYC.

I listed my seat and row and uploaded the ticket. It was bought - and then the same day canceled. Okay, no big deal - until I received a message saying my cc was charged $611 for non delivery of the tickets. HUH?

Finally spoke to someone who said I did not list the right section (it was mezzanine left) - but I was not given any option to list the section! This was a glitch with their system and now it's my fault? Again, I pleaded that they had no such option and they told me it was my responsibility to pay $611 for someones tickets. Huh?

Why am I being charged for their mistake? In all of the customer rep correspondence (and I use that title lightly) they kept saying I didn't deliver my tickets. But I did - their computer system is flawed and I am responsible.

All I could do is dispute with AMEX.I feel so violated and shocked that a company can operate like this.

Review about: Stubhub Website.

I didn't like: Dishonest, Customer service, Emails from claims dept, Lack of transparency, Seller fraud.

Review #992616 is a subjective opinion of a user.

1.0
Exchange, Refund and Cancellation Policy
Customer service
Staff
Advertised vs Delivered
Value for money
Price Affordability
Diversity of Products or Services
Product or Service Quality
Website
PRODUCT OR SERVICE Stubhub Website
Reason of Review / Monetary Loss Poor customer service / $611
Preferred solution Full refund

Had an Experience with StubHub?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
ANGRY
#1326591

I am dealing with almost this exact same issue.I tried calling and being honest about a mistake and they still charged me $200 SO I guess the consumer gets their money back but, stub hub gets to keep my $200!!!!

And I have another transaction pending so it will be $400 and the tickets weren't even listed for that amount. I wish I knew someone to talk to so I could dispute these charges.

NEVER AGAIN!!!!I work with a lot of attorneys maybe a lawsuit is in order

You May Also Like