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How to Contact Stripe?

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PissedConsumer Reporter
How to Contact Stripe?

At present, Stripe does not offer a dedicated inbound customer service number. But, you can easily request a call to solve your queries via Stripe’s support website. The Stripe customer care is available 24 hours, 7 days a week. And there is an average waiting duration of only 3 minutes.

Stripe Customer Support can be reached all day and every day without interruption. This includes weekends as well as holidays. Additionally, you can avail one of the multiple ways to reach Stripe customer service. You can get in touch with them via live chat, phone call, and email.

Stripe has live chat support for customers. To initiate the Stripe live chat support, users need to go to the official website and find Contact Stripe Support. From there, users can initiate chat support by clicking on the highlighted “Chat” box. It usually takes 2 to 3 minutes and is available in English and Japanese.

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Contact Information

Stripe Website:

Stripe Help Center:

Corporate Office Address:

Stripe, Inc.
185 Berry Street, Suite 550
San Francisco, California 94107
United States

Stripe Rating Based on 164 Reviews

Rating details

1.3
more details
Customer service
Website
Reliability
Product or Service Quality

Rating stats

Rating trend

Summary of Stripe Customer Service Calls

581 TOTAL
CALLS
00:21 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Stripe?

Account Question:

  • “Acct update bank acct”
  • “Cant get into my account”
  • “Problem with my stripe account”

Payments and Charges Question:

  • “I have a customer that is trying to pay a invoice but it is asking for a pay code”
  • “Dispute”
  • “Billing issues”

Request for Information Question:

  • “Need information”
  • “Ask questions”
  • “Information on account”

Product/ Service Question:

  • “Cause I need to connect my online store with strip”
  • “Technical”
  • “Setting up”

Shipping and Delivery Question:

  • “Where is my money”
  • “I have not got paid in seversl days”
  • “Where is my payout”

Refund Question:

  • “URGENT REFUND NOT PAID”
  • “My refund”
  • “Refund”

Employment Question:

  • “1099-k form”
  • “1099”
  • “1099-K”

Cards Question:

  • “My card payments not workkinf”
  • “Not seeing my money on my card”
  • “My Credit card has been charged by your company and i have no pass business dealing with your company. I want the charge refunded”

Return/ Replace Question:

  • “Would like to change account number”
  • “Return product”
  • “Returning call”

Staff Question:

  • “Service information”
  • “Bad customer service”
  • “Customer service”

Website/ Application Question:

  • “Website”
  • “Not receiving funds from last weekend sales from my website”

Activation/ Cancellation Question:

  • “Cancel”
  • “I have been waiting for a week for somebody to email me back my money is on reserve I want to cancel my account and get my money”

Other Question:

  • “Payouts”
  • “Money”
  • “Remboursement”

Compare Stripe Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Adyen
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1.4 out of 5
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