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Stripe Phone Numbers and Emails
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Stripe Website:
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Corporate Office Address:
Stripe Customer Service Reviews
Stripe has zero customer service and they have stolen $50,000.00 dollars of mine. I had a customer pay me for services and stripe is holding the money now 5 months and they said they wont be paying me out.
They wont refund my customer. And they give no reason
No phone customer service via the phone. Complete obfuscation of the payout process and endless loops of emails that never solve the problem.
An absolute nightmare. And to make things worse, there's this whole relationship with Woo Commerce (an equally terrible plug-in) that blurs the line between the two companies so I have to deal with this in redundancy.
Stripe is a terrible platform, and IT has no clue what they are doing. I accidentally made a typo on my email address, which created an account I couldn't access.
Stripe integrates with Pocket Vendor. Basically, Stripe canceled my account with a typo in it while a payment was captured from PV and in the Stripe account. I'd taken a payment not knowing I was locked out, and Stripe held the $300 in the account with the typo and then deleted it along with losing the payment. They threw PV under the bus, sending me multiple messages so sweetly not identifying my issue and blaming it on PV.
Halfway through they asked why I was contacting them after a month of back and forth. I sent screenshots with proof they had the money in a Stripe account that then disappeared, and then they blocked me and won't respond to any requests for help or a refund. This is ridiculous. $300 may not be much to them, but it is to a small business, and the fact they crucified their partner instead of taking responsibility is shameful corporate behavior.
They lost a customer's money, blamed a partner that helps them make money, and then gaslit me and blocked me. Well done, Stripe.
Classy move an very much a company that seems like it is run by functional adults who understand the concept of personal responsibility, integrity, and customer service. I am disgusted with this company and will not use them again.
Summary of Stripe Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Stripe?
Account Question:
- “Acct update bank acct”
- “Cant get into my account”
- “Problem with my stripe account”
Payments and Charges Question:
- “I have a customer that is trying to pay a invoice but it is asking for a pay code”
- “Dispute”
- “Billing issues”
Request for Information Question:
- “Need information”
- “Ask questions”
- “Information on account”
Product/ Service Question:
- “Cause I need to connect my online store with strip”
- “Technical”
- “Setting up”
Shipping and Delivery Question:
- “Where is my money”
- “I have not got paid in seversl days”
- “Where is my payout”
Refund Question:
- “URGENT REFUND NOT PAID”
- “My refund”
- “Refund”
Employment Question:
- “1099-k form”
- “1099”
- “1099-K”
Cards Question:
- “My card payments not workkinf”
- “Not seeing my money on my card”
- “My Credit card has been charged by your company and i have no pass business dealing with your company. I want the charge refunded”
Return/ Replace Question:
- “Would like to change account number”
- “Return product”
- “Returning call”
Staff Question:
- “Service information”
- “Bad customer service”
- “Customer service”
Website/ Application Question:
- “Website”
- “Not receiving funds from last weekend sales from my website”
Activation/ Cancellation Question:
- “Cancel”
- “I have been waiting for a week for somebody to email me back my money is on reserve I want to cancel my account and get my money”
Other Question:
- “Payouts”
- “Money”
- “Remboursement”
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