1 comment
Not resolved

Update by user Jun 07, 2013

I FINALLY got my money back and was able to return my Striiv. It was an ENORMOUS pain and I would NEVER do business with the company again. The only reason I finally got action was because I was able to directly email the CEO and tell him I was filing the dispute. It was only then that I finally received the info I needed to return the item.

I have no idea how well this item may have worked if someone at Striiv actually worked on providing customer support. It's possible that I could have had a resolution to the syncing problem, but I'll never know and after 3+ weekes of problems, I didn't care. My credit card company couldn't even reach them when it was trying to settle the dipute.

A product must be good on its own, but it should also have good customer service to back it up. THERE IS NO CUSTOMER SERVICE AT STRIIV! They do not answer the phone, they do not respond o complaints filed through their website, they do not reply to emails and they do not respond quickly even to their own CEO.

Original review posted by user May 07, 2013

On April 17, 2013 I purchased the Striiv Play on Striiv.com. I already use the Striiv app on my iPod and I absolutely love it! I wanted the Play to free up my iPod for other uses.

I received my Play on April 19, charged it, and tried to sync it. It would not sync. The Play is useless to me this way because unless it syncs it cannot even operate as a regular pedometer. I have tried over and over and over again. I followed all suggestions on their knowledge base. I followed all suggestions offered to me by other customers on their forum. I don't know what to do.

Since then I have submitted numerous emails and on-site tickets to try to resolve this. I called their phone number which answers with a message that they do not respond to customer calls and that you must contact them through a website customer support ticket. I even contacted the CEO who urged "patience". I have received only automated responses to my messages except for that by Dave Wang, CEO. His customer service "Ambassadors" didn't even contact me after he forwarded my email to them.

Today I filed a dispute with my credit card company since I feel I have exhausted all of my options.

This company is absolutely devoid of customer care to the point of being disdainful. If the CEO of the company can't get his customer service to get moving, it's hopeless. [edit review]

Review about: Striiv Play.

Review #406443 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $45
Preferred solution Not specified

Had an Experience with Striiv?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Billster
#845022

I having the same issue!

You May Also Like

Returns, attitude, Whole Latte Love, no love here,,,, Whole Latte Love "Horrible customer service, don't buy here, save yourselfs some grieve. After being told to take the machine apart, see where the leak was coming from, take pictures, video, then they..." Read more Duckfish Electronics - STAY AWAY AT ALL COSTS!! Duckfish Electronics "If you're looking for damaged, defective, reported stolen, fraud reported, blacklisted, financed, etc...and a fake attempt for quality cell phones, then this is the place for you. At first we..." Read more Nuwave Oven - Original new wave oven great! New new wave oven terrible. Nuwave Oven "The first new wave oven I had worked great for over four years. Bought the two deal special late 2013. Gave one to my mom for Christmas. Kept the other..." Read more Samsung Electronics - Samsung 78 curved TV 4KUHD Samsung Electronics "I purchased A 78 inch Samsung TV on 4/1/2017 from HHGregg. HHGregg stated that all sales were final but Samsung offered a one year warranty. This TV was a floor..." Read more Calatlantic Homes - Lousy landscaping from Calatlantic! Calatlantic Homes "My wife and I bought a home from Calatlantic in February of 2016 and had generally been happy with our new home - that is, except for the landscaping. About..." Read more Indiegogo - No receive perk as promise Indiegogo "I contribute the campaign since 2015 August for USD 249 paid by PayPal. At the beginning they still active respond for the delay of perk and update some regulation change..." Read more Arnel Management - Tree crashed into unit Arnel refused to repair Arnel Management "During the major storms in Jan-Feb. 2017 tress crashed & destroyed multiple units in both Alicia Villiage and Alicia Plaza apartments located at 25211 and 25212 Stockport, Laguna hills, CA...." Read more Trugreen - I gave true green another shot at my lawn ... Trugreen "To see if they could help with my weeds and bugs. As always , they fail. You need to get on your hands and knees and pull the weeds out..." Read more