Prior Lake, Minnesota
3 comments
Not resolved

I took my 1999 Mazda to "Straight Line Customs" in Savage Mn on the recommendation of a good friend. I was quoted a price of between $125.00 -$150.00 to fix the automotive issue. I was thrilled, considering I really didn't want to put anymore money than necessary into this dinosaur of a car.

I received a phone call from the owner Danny, telling me they needed a couple extra hours to complete the job. No Problem.

As is unfortunately the case when dealing with mechanics, when I came to pick up my car, the angry large lady at the front desk handed me a bill in the amount of - wait for it- $350.00.

After seeing the shock on my face, the angry large lady replied, "What's the big deal, Its only $200.00 more.

I then had a small temper tantrum, which brought Danny the owner, (hiding in the back)out to face me. The explanation that he had is one for the record books.

He had to drive 10 miles to get a part.

Isn't that what mechanics do? Get parts to fix cars. Is this 10 mile drive not a part of doing business.

I live in the town he had to drive to. For $200.00 I would have picked the part up for him.

It almost came to blows. They, holding my car hostage, me crying, the large angry lady having a conversation with Jesus that only she could hear.

I am happy to say that sometimes a Temper Tantrum and the threat of swift legal action, along with a few witnesses, brought the company to its senses. They grudgingly accepted my check for $150.00 and were happy to see the back of me.

Not a happy experience for me.

Wouldn't recommend the company to someone I hated.

Thanks for taking the time to read this

I feel much better,

MM

Review about: Auto Repair.

Review #186249 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Straight Line Customs?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1012121
So expect a business to furnish service for free in order to make a repair to a rice burner?
TJ
Edina, Minnesota, United States #756606
Nice try Jim. Instead of trying to belittle your competition you should maybe put your extra energy into improving your own shop. Why do I think this was your post? Because there is no large angry lady who works at SLC and we don't have a record of ever having worked on a 1999 Mazda
Al
Hinckley, Minnesota, United States #585883
I worked with the owner of s.l.c and he was very helpfull. Stop crying

You May Also Like

"AVOID AT ALL COSTS OR IT WILL COST!!! Called Skinner Meineke about replacement of catalytic converter, was quoted $225 out the door. Got there and it was actually $640! They..." Read more
"After 6 weeks of waiting and 6k in repairs our 97K forest River RV was returned in horrible condition. No walk through to confirms repairs just pay the cashier and..." Read more
"I am posting this review for my Son who has had a Very Negative experience with Ziebart Poe Ave. (Vandalia, Ohio) & Ziebart Troy, Ohio. Avoid Ziebart &..." Read more
"Because we had a stain from a leak on the Kitchen ceiling we looked into fixing it along with the bathroom above where the leak was from. We hired Brandon..." Read more
"Paid $75 for a clean. She came and wiped off the coffee table in the living room and ran the vacuum in the master bedroom. Made a half-assed attempt at..." Read more
"This one is just absolutely ridiculous and ***. So, today I try to login to my own US Bank account and I get this.. "For your security, you’ve been locked..." Read more
"I thought to read a book and took a free trail membership and cancelled it on the same day as I am afraid of charges they apply. I got a..." Read more
"I feel scammed into paying for a six month subscription because I did not see on the site that if I did not cancel then I would be charged for..." Read more