Steven Alan Phone Numbers and Emails

Toll-Free Number:

  • (877) 978-2526

Customer Service:

  • (646) 664-0606
    New York, NY
  • (212) 343-0692
    New York, NY

Steven Alan Email:

Customer Service
Return/ Cancelation Issues

Steven Alan Contact Information

Steven Alan Website:

Steven Alan Help Center:

Corporate Office Address:

Steven Alan Tribeca LLC
6 Harrison Street, 5th Floor
New York City, New York 10013
United States
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Steven Alan Rating Based on 1 Reviews

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Summary of Steven Alan Customer Service Calls

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Why Do People Call Steven Alan Customer Service?

Shipping and Delivery Question:

  • “Missing item”

Return/ Replace Question:

  • “Following up to unanswered email sent 9/3/19 regarding replacement strap for Kate convertible backpack in rose gold”

Other Question:

  • “Fraud”


Steven Alan Return Policy
Please note, once The Client's order is placed it is sent directly to Company's fulfillment team therefore changes cannot be made to The User's order, ship date, or shipping address. Full price items purchased on that are postmarked within 14 days of the arrival date are eligible for return. Just use the prepaid label and returns form enclosed in The Client's box and bring it to UPS. The User of Website can also eligible items ordered at at one of Company's NYC locations. Items must be returned in their original condition, unworn, unaltered, with all tags attached. Footwear must include the original shoe box in its original condition without postal labels. Please note, items that are purchased at full price that are marked down or offered at a promotional price after the the original purchase cannot be price matched.
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Steven Alan Delivery Policy
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Steven Alan Terms of Service
Welcome to the Steven Alan Website ("Site"). Please review the following basic terms that govern The Client's use of and purchase of products from Company's Site. Please note that The User's use of Steven Alan's' Site constitutes The Client's agreement to follow and be bound by those terms (the "Agreement"). Steven Alan have created this Privacy Policy to inform The Client of Steven Alan what information The Company collect on the Website, how use The Customer's information, and the choices The Client have about the way The User's information is collected and used. Please read this Privacy Policy carefully. The Client's use of the Website indicates that The Client of Steven Alan have read and accepted Company's privacy practices, as outlined in this Privacy Policy. Please be advised that the practices described in this Privacy Policy apply to information gathered by Website or Steven Alan's' subsidiaries, affiliates or agents: (i) through this Website, (ii) where applicable, through Company's Customer Service Department in connection with this Website, (iii) through information provided to in Steven Alan's' free-standing retail stores, and (iv) through information provided to Steven Alan in conjunction with marketing promotions and sweepstakes.
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Steven Alan Privacy Policy
Steven Alan takes The Client's privacy seriously. Steven Alan will not sell, trade, or rent The Customer's information to anyone. Steven Alan Online collects personal information when The Client of Steven Alan shop and register with This information will be used to inform The User of company services of new products, sample sales, or updates on Company's site. When The User of Website place an order at Steven Alan Online, The Company ask for The Client's name, email address, phone number, billing address, shipping address, and credit card number. Steven Alan use this information to fulfill Company's order and to communicate with The Customer about it. Steven Alan uses The User's information for three general purposes: to fulfill the orders and request for certain products and services The User placed with Website to contact The Client about specials and new products and to understand the shopping habits of Company's customers to better serve them in the future.
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Steven Alan reviews and complaints

Steven Alan is ranked 128 out of 3007 in Footwear and Clothing category

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