Fullerton, California
0 comments
100% full Not resolved

I bought shoes from the website directly and wore them for a maximum of 2 hours outside.They hurt like *** and they werent even heels and I was wearing socks with them!

Related: Steve Madden Boots Review from New York, New York

Now I am being told that they dont accept worn merchandise and that "their return policy is stated everywhere. I dont see it in my confirmation email or when you go to checkout. If you buy from Macys or Nordstrom's they at least value their customers and have a suitable return policy.

Steve Madden obviously takes advantage of their customers by having such a terrible return policy.Even at Forever 21, you can at least get store credit back!

Review about: Steve Madden Odessa Shoe.

I didn't like: Customer service, Customer service and business ethics of online returns, Customer service and online return.

Review #932109 is a subjective opinion of a user.

1.2
Discounts and Special Offers
Location
Product or Service Quality
Diversity of Products or Services
Delivery Service
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Advertised vs Delivered
Website
Value for money
Customer service
Price Affordability
Staff
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Steve Madden Boots
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Full refund

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