Update added by user Sep 21, 2016
I have continued to try and reach steve madden customer service.They will not respond.
I am very angry.
I ordered and they charged me for brand new shoes.The shoes they delivered were very used!
Original review posted by user Sep 20, 2016
I ordered a pair of new shoes off of the website.They arrived quickly, which was nice.
Unfortunately when I opened the shoe box the shoes have been worn. Not just a little bit, but a lot! I have reached out to the customer service department at least 5 times with not one person responding back to me. I'm disgusted that I spent that much money on a pair of worn shoes.
Their return policy states they won't take back worn shoes so what am I suppose to do when they were shipped to me already worn. I'm so disgusted by the business policy and lack of professionalism. For the amount of money I spent on the shoes I would expect better or at least some type of response/customer service. I will make sure I let everyone I know that they should never ever purchase shoes from them.
I am also sharing my pictures with everyone to show them how worn the shoes are.Absolutely ridiculous.
More Review Details
|Diversity of Products or Services|
|Value for money|
|Discounts and Special Offers|
|Advertised vs Delivered|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Entire experience
- Customer service and online returns
- Costly product with absolutely zero quality
- Shoes were not new
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