South Jordan, Utah
100% full Not resolved

Update by user Sep 21, 2016

I have continued to try and reach steve madden customer service.They will not respond.

I am very angry.

I ordered and they charged me for brand new shoes.The shoes they delivered were very used!

Original review posted by user Sep 20, 2016

I ordered a pair of new shoes off of the website.They arrived quickly, which was nice.

Unfortunately when I opened the shoe box the shoes have been worn. Not just a little bit, but a lot! I have reached out to the customer service department at least 5 times with not one person responding back to me. I'm disgusted that I spent that much money on a pair of worn shoes.

Their return policy states they won't take back worn shoes so what am I suppose to do when they were shipped to me already worn. I'm so disgusted by the business policy and lack of professionalism. For the amount of money I spent on the shoes I would expect better or at least some type of response/customer service. I will make sure I let everyone I know that they should never ever purchase shoes from them.

I am also sharing my pictures with everyone to show them how worn the shoes are.Absolutely ridiculous.

Review about: Carrson Blue Suede Heels.

I didn't like: Entire experience, Customer service and online returns, Costly product with absolutely zero quality, Shoes were not new.

Review #922184 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Price Affordability
Diversity of Products or Services
Delivery Service
Product or Service Quality
Value for money
Discounts and Special Offers
Advertised vs Delivered
Customer service
PRODUCT OR SERVICE Steve Madden Sandals
Reason of Review / Monetary Loss damaged, already worn, poor service / $80
Preferred solution Not specified

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