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Contact Sterling Customer Service

How to Reach a Person at Sterling

Verified Contact Information

Toll-Free Number:

  • 1-800-899-2272
    USA
Call Now
Send Message

Customer Service:

  • 1-844-468-6522
    Background Check Disputes, USA
  • 1-866-455-5671
    Candidate Support Team, Canada
  • +6 129 392 8866
    Australia (ACIC National Coordinated Criminal History Checks)
  • +44 179 247 8744
    Vaccination Team Inquiries

General Info:

  • +44 179 247 8838

Sales/ Reservations:

  • +44 208 741 0000

Customer Service:

dispute.resolution@sterlingcheck.com
Background Check Disputes, USA
econsentsupport@sterlingbackcheck.ca
Candidate Support Team, Canada
client.support@sterlingcheck.com
USA
nhspsupport@sterlingcheck.com
Vaccination Team Inquiries
customersupport@sterlingcheck.com

General Info:

infouk@sterlingcheck.com

Investors/ Franchising:

ir@sterlingcheck.com

Legal:

privacy@sterlingcheck.com
Privacy Inquiries

Sales/ Reservations:

emeasales@sterlingcheck.com
help@risqgroup.com
Australia (ACIC National Coordinated Criminal History Checks)
pr@sterlingcheck.com
PR Inquiries

Sterling Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Sterling Phone Number
1 (800) 899-2272
Average Calls duration
1 minute
Most Popular Sterling Email Address
infouk@sterlingcheck.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
86% phone, 14% email
Common Reasons for Contact
Request for information, return/ replace and employment
View full overview

How to Contact Sterling?

Most Popular Number:

(800) 899-2272
USA

The Sterling phone number is (800) 899-2272. If you need to call the Background Check Disputes department, dial (844) 468-6522. The Candidate Support Team can be reached at (866) 455-5671, so call this line to address your inquiries. If you have general questions about the company and its services, call +44 (179) 247-8838. To get in touch with the sales department, please call +44 (208) 741-0000.

The Sterling email address for general inquiries is infouk@sterlingcheck.com. Do you need to email the Candidate Support Team? Drop a line to econsentsupport@sterlingbackcheck.ca. If you have questions for the US support team, send them to client.support@sterlingcheck.com. An alternative email address for the customer service department is customersupport@sterlingcheck.com. To address sales inquiries and connect with the sales team, send a message to emeasales@sterlingcheck.com. The company’s email for PR inquiries is pr@sterlingcheck.com. Shoot a note here, and one of the PR agents will assist you.

The Sterling headquarters is based in the UK. The company’s address for the HQ is Sterling (EMEA) Ltd, Ground Floor Matrix House, Swansea Enterprise Park, Swansea, Swansea SA6 8RE, United Kingdom. In addition to its main office, the company has locations in Canada and the US. The Sterling address for the US office is 1 State Street Plaza, New York, NY 10004, USA, while the Canadian office can be mailed to Suite 200 – 19433 96th Avenue, Surrey, BC, V4N 4C4, Canada.

The Sterling website doesn’t provide information about the company’s customer service hours, but you can contact the team via email or website to address inquiries about the schedule. Speaking about the criminal records, they are usually ready within 24 hours. The Sterling customer service hours may change during the holidays, so it’s recommended to contact the company regarding this matter to learn more.

Among the online contact options, there are contact forms on the Sterling website and social media messages. If you want to get in touch with the company via its website, click the “Contact Us” button in the top right corner of the screen and proceed with one of the contact forms depending on whether you are a current client, potential client, or a candidate. If you want to send a message on social media, follow one of the links in the bottom right corner of the screen.

PissedConsumer Club

Contact Information

Sterling Website:

Sterling Help Center:

Corporate Office Address:

Sterling (EMEA) Ltd
Ground Floor Matrix House, Swansea Enterprise Park
Swansea, Swansea SA6 8RE
United Kingdom

Other Info (opening hours):

Other Locations:

Suite 200 – 19433 96th Ave

Surrey, BC, V4N 4C4

Canada


1 State Street Plaza

New York, NY 10004

USA

More contact details

Summary of Sterling Customer Service Calls

18 TOTAL
CALLS
00:52 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sterling?

Request for Information Question:

  • “Background check on employee”
  • “Background check status”
  • “Request a background check”

Account Question:

  • “Logging in”
  • “Bar code”
  • “Change phone number”

Product/ Service Question:

  • “Setting up my new starling”
  • “No.Internet”

Employment Question:

  • “Submit forms for employment”

Return/ Replace Question:

  • “Returning a starlink”

Other Question:

  • “See if my background is complete”
  • “No background yet”
  • “Issues with completing online form”

Compare Sterling Customer Service To

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