Contact Step2 Customer Service
Step2 Phone Numbers and Emails
Toll-Free Number:
-
(800) 347-8372
Customer Service:
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(866) 429-5200
Media:
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(330) 656-0440Press Inquiries
Step2 Emails:
Step2 Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Step2 is 8003478372. 84% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 19 seconds.
Be prepared for the call as Step2 may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Step2 is 8003478372. 84% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Tuesday. The average call time is 19 seconds.
Be prepared for the call as Step2 may ask you for the following information to identify you as a customer: first and last name.
People call Step2 mainly because of request for information, return/ replace and account.
The best email to contact Step2 is step2-company@step2.net. 98% of customers use this email address to address their issues and concerns.
Contact Information
Step2 Website:
Step2 Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday – Friday: 8 am - 5 pm ET
How Good is Step2's Customer Service?
Summary of Step2 Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Step2?
Request for Information Question:
- “About order to cancel”
- “Need to know how to activate my card”
- “Need help installing replacement part”
Cards Question:
- “Internarional card”
- “Card pin”
- “Someone stol my son card to pay for a hotel”
Return/ Replace Question:
- “Replacement piece”
- “Replacement parts”
- “Replacement car horn battery”
Account Question:
- “Not receiving a password”
- “Account locked”
- “Balance”
Shipping and Delivery Question:
- “Problem with shipping a step to Playhouse”
- “Missing order”
- “Didn't receive umbrella with my picnic table in box”
Activation/ Cancellation Question:
- “Activate card”
- “Canceling subscription”
Product/ Service Question:
- “Product help”
- “Withdrawal”
Payments and Charges Question:
- “Direct deposit”
- “Pending transaction that should've gave cleared a long time ago”
Refund Question:
- “Refund”
Employment Question:
- “I need job”
Staff Question:
- “Customer service”
Website/ Application Question:
- “Application status”
Other Question:
- “Parts”
- “I want to talk to my supervisor”
- “Do they have a store in ohio”
Compare Step2 To
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