Step2 Phone Numbers and Emails

Toll-Free Number:

  • (800) 347-8372

Customer Service:

  • (800) 347-8372
  • (866) 429-5200

Step2 Email:

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Step2 Contact Information

Step2 Website:

Step2 Online Chat:

Corporate Office Address:

10010 Aurora-Hudson Road
Streetsboro, Ohio 44241
United States

Other Info (opening hours):

(Mon–Fri 8AM - 5PM EST)

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Step2 Rating Based on 2 Reviews

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Summary of Step2 Customer Service Calls

00:19 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Step2 Customer Service?

Return/ Replace Question:

  • “Replacement parts”
  • “Replacement piece”

Shipping and Delivery Question:

  • “Didn't receive umbrella with my picnic table in box”
  • “Tracking”

Payments and Charges Question:

  • “Pending transaction that should've gave cleared a long time ago”

Cards Question:

  • “To ask when my card would arrive and how can I use the card to cash out money”

Request for Information Question:

  • “Looking for replacement parts for handyman workbench playset orange, 489499”

Other Question:

  • “Missing the plug and screw to my water table”
  • “Missing part”
  • “Price adjustment”


Step2 Return Policy
The Company want The User of company services to be pleased with The Customer's Step2 Direct purchase. If The Customer wish to return a product The Client of Step2 purchased from Step2 Direct, here are the guidelines. FedEx Shipments - The Client of Step2 may return an item shipped via FedEx within 14 days of receipt for a refund of the purchase price less the shipping charges. The original and return shipping expenses are The Client's responsibility. Returned items must be in new condition with their original packaging. If The Client's Fedex-shipped purchase is a gift for the holidays, The User of Website must contact The Company regarding a return within 14 days after Christmas Day. Truck Shipments - The Client of Step2 may return an item shipped via truck (common carrier) within 7 days of receipt. Additionally, The Client are responsible for the original and return shipping charges. If The Client's truck-shipped purchase is a gift for the holidays, The Client must contact Website regarding a return within 7 days after Christmas Day.
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Step2 Delivery Policy
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Step2 Privacy Policy
the user of website would be hard pressed to find a company that values The Customer's privacy more than The Step2 Company, LLC (collectively, The Company, Website, Company's or "Step2") does. That's just not Step2's' style. Upon request The Step2 Company, LLC will provide The Customer with information about whether hold any of The Client's personal information. The Company will respond to The Client's request to access within 30 days. Step2 are extremely concerned about The Customer's children's privacy. Specifically, may ask for age and gender information. use Local Storage, such as HTML5, to store content information and preferences. The Company partner with a third party to either display advertising on Step2's' website or to manage Company's advertising on other sites. The Company will not give The Client's email address to anyone else. Therefore, Website cannot guarantee its absolute security. The User can log in to Step2's' website using sign-in services such as Facebook Connect or an Open ID provider.
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Top Step2 Products

Happy Home Cottage And Grill Kids Playhouse

Step2 reviews and complaints

Step2 is ranked 44 out of 302 in Kids' Stores category

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