Contact Stelo Customer Service

To consult Stelo’s help via email, use one of the addresses available on its official website. Clients consulting for assistance with app-related issues can submit a request to appsupport@dexcom.com. For legal and privacy inquiries, please contact the respective department at privacy@dexcom.com for assistance. Stelo’s customer service also handles similar requests via email at stelolegal@dexcom.com. Lastly, those seeking to opt out of marketing emails can reach the relevant agent using unsubscribe@dexcom.com. If contacting during regular working hours, they will receive effective and efficient responses to their requests.

Stelo’s contact hours for online consultations are between 8:00 AM and 6:00 PM, Monday through Friday. Clients can also submit their inquiries on weekends, but the responses may not be immediate. Instead, the agent will follow up with a solution to their problem on the next working day. Those who prefer to consult with Stelo’s customer service in person can call or email the agent to book an appointment and visit Dexcom, Inc. at 6340 Sequence Drive, San Diego, California 92121, United States, during these hours. The company also has a branch at Haifa-Allee 2, 55128 Mainz, Germany, which is open for in-person consultations during the same hours. Those who cannot arrive in person can also contact Stelo’s support via mail at 501-4445 Lougheed Highway, Burnaby, BC V5C 0E4, Canada. That is especially recommended for confidential and privacy matters.

To contact the customer care team online, visit the Stelo website and click Support on the homepage. That will direct you to a list of FAQ topics on a new page. Select the most suitable category from these options to access related information for self-assistance. Users can also access helpful tutorials and guides, as well as other self-service resources, all on the same page. Those seeking to report an issue with a product or inquire about a missing order can initiate a chat with SteloBot by clicking the icon located in the bottom right corner of the page. Calling and emailing Stelo’s customer service are also options for assistance available on the official website.