The easiest way to contact Steamfast customer service is to call its toll-free number (800) 711-6617. If you encounter problems with this number, you can also call the other published Steamfast phone number, (800) 234-0604. You can also call this number for accessibility issues. The agent answering your call at customer service will assist with most of your concerns, and if they cannot, your call will be transferred to someone who can help. You can also call and book an appointment with a representative at the corporate office. The corporate office is located at Vornado Air, LLC, 415 East 13th Street, Andover, Kansas 67002, United States.
If you prefer written communication with customer service, you can use the Steamfast email addresses. For accessibility concerns, send your email to help@vornado.com. General customer service inquiries can be sent to consumerservice@steamfast.com. For legal-related and DMCA inquiries, please email the designated section at dmca@vornado.com. The email address for privacy inquiries is privacy@vornado.com. Customer service reads all emails received and you can expect a response within 2 to 3 working days.
The Steamfast customer service hours are Monday through Friday from 7:30 am to 5:30 pm CT. Live chat hours are Monday through Friday from 8:00 am to 5:00 pm CT. Customer service will always strive to address your concern as soon as possible. Outside these hours, you can still send emails and request contact via the website. A support crew member will follow up via email or phone as soon as possible during operational hours.
You can contact customer service online via the Steamfast website. The site is available 24/7. Go to the website and click on "Contact". Select the topic you want to contact Steamfast about and complete the form that appears on your screen. Ensure that all the fields are completed and submit the form. Once the form is reviewed, one of the company's customer service representatives will get back to you as soon as possible. You can also access the chat facility via the website.
