Car ran out of gas. MetLife roadside dispatcher got this service for me. here's the timeline of their service
11:25 I called MetLife. That said driver will call me 5 minutes before arrival.
11:29 got the text from MetLife that eta is 12:28
12:21 got a automated call that help is on the way
12:41 I called 267-388-****. Nobody answered. Voicemail not set up
12:43 I called the above number again. Same thing.
I continued to call the for about 5 times. Nothing.
12:51 I called MetLife again and was told that they're 20 minutes away. I was give the same useless number to contact Statewide Roadside Serivice.
1:15 called 267-388-****. No answer.
1:17 called MetLife again and was told they're 15 minutes away and will call me. I requested other number to contact Statewide Roadside but was told that's the only number.
1:40 called 267- 388- **** multiple times. Still no answer.
If I had known it'll take more than 2 hours for road side assistance to bring gas, I'd have walk to a gas station.
The worst partis they keep telling you another 20 minutes and no call about delay. I'm still waiting right now. Who knows what time they will show up, if ever.
Reason of review: Order processing issue.
Location: Springtown, Pennsylvania
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