Contact State Insurance Customer Service

For general inquiries, State Insurance emails should be directed to info@state.co.nz. Suppliers or service providers sending invoices should direct the correspondence to StateClaims@iag.co.nz, ensuring that the subject line includes the claim reference for speedy processing.

The company also provides online support for people who prefer digital communication through the State Insurance website. Customers can visit the "Contact Us" section to engage in a live chat with a representative to answer any query concerning payment changes. Users can also seek solutions to general inquiries about cars, homes, contents, and landlord policies. Customers would also enjoy policy handling, claims, and all payment types through the "My State" online account or State mobile app, giving 24/7 access to insurance services.

The State Insurance customer care team assists customers from Monday to Friday from 8 AM to 6 PM and 9 AM to 6 PM on weekends and public holidays. For business insurance inquiries, the working hours vary from 8 AM to 6 PM on weekdays and 10 AM to 2 PM on Saturdays.
Claims on business insurance can be made at the same number on weekdays in State Insurance hours from 8 AM to 6 PM. In New Zealand, the State Insurance phone number can be called from Monday to Friday between 9 AM and 5 PM, while on Saturday, it can be called between 10 AM and 2 PM.

For customers who prefer to mail or wish to visit on-site, the State Insurance corporate offices are located at 1 Fanshawe Street, Auckland 1011, New Zealand. It is suggested that customers make an appointment before a visit to ensure appropriate personnel are available.