Skip to content

Contact StarTrack Customer Service

How to Reach a Person at StarTrack

Verified Contact Information
  • +6 113 2345

Customer Service:

  • +6 113 7678
Send Message

Complaints/ Feedback:

customer.satisfaction@startrack.com.au

Customer Service:

transit.warranty@startrack.com.au
Warranty
customer.experience@startrack.com.au

StarTrack Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular StarTrack Phone Number
+6 113 2345
Most Popular StarTrack Email Address
customer.experience@startrack.com.au
Issue Resolution Rate
Medium (40% reported full resolution)
Contact Method Distribution
55% phone, 45% email
Common Reasons for Contact
Request for information, product/ service, shipping and delivery
Prepare before the call to StarTrack
Date of birth, email or phone number
View full overview

How to Contact StarTrack Customer Service?

StarTrack phone number for contacting the customer support department is +6-113-2345. Call this line to get assistance with delivery and redelivery, tracking, parcel collection, payment options, warranty claims, and many more. StarTrack customer support is available Monday through Friday from 8 am to 6 pm. If you are calling from Washington, please note that support operation hours are Monday through Friday from 8 am to 5.30 pm. Customer care is not available during public holidays.

If your issue or inquiry is not time-critical and doesn’t require immediate resolution, contact the company via email. StarTrack email for customer service assistance and questions is customer.experience@startrack.com.au. If you have questions about the warranty and need help, send your email to transit.warranty@startrack.com.au. To share your feedback about the company, its services and products, send your complaints and suggestions to customer.satisfaction@startrack.com.au. StarTrack website also allows contacting the customer support team. To do that and send a message to the StarTrack customer care department, go to the “Contact US” page and select the reason for your inquiry in the “Make an online enquiry” section.

The company has its main office located in New South Wales. StarTrack address for mailing inquiries and letters is Startrack House L 2 219-241 Cleveland St, Strawberry Hills, New South Wales 2012, Australia. You can also send claims and all kinds of papers to this address.

StarTrack operates during normal business hours Monday through Friday from 9 am to 5 pm EST. Speaking about support, it is available from 8 am to 6 pm. Support phone line in Washington operates from 8 am to 5.30 pm. The schedule may vary during the holiday season. To learn more about the schedule on a specific date, please contact StarTrack customer support.

PissedConsumer Club

Contact Information

StarTrack Website:

StarTrack Help Center:

Corporate Office Address:

Star Track Express Pty Limited
Startrack House L 2 219-241 Cleveland St
New South Wales 2012
Australia

Other Info (opening hours):

Hours:

Monday - Friday: 9.00am - 5.00pm EST


Mailing Addresses:

Australia Post Group

Privacy Contact Officer

GPO Box 1777

Melbourne Vic 3000


The Australian Information Commissioner

GPO Box 5218

Sydney NSW 1042


Voice of Customer Team StarTrack,

140 Sharps Rd,

Tullamarine VIC 3043

More contact details

Why Customers Call StarTrack?

Top Reasons of Customers Calls

  • Shipping and Delivery 67%
  • Request for Information 27%
  • Product/ Service 7%

Shipping and Delivery

67%
  • "Package not delivered but says it was delivered"
  • "Missed delivery coz you don't let people know you're coming"
  • "My courier is delay"

Request for Information

27%
  • "Help with order"
  • "I want to know to to pay it"
  • "Reschedule pik up"

Product/ Service

7%
  • "Damaged Gate"

Compare StarTrack Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about StarTrack? What happened? What can we help you with?
Submit review Don't show this popup