Contact StarTech Customer Service
StarTech Phone Numbers and Emails
Toll Free, US and Canada
Toll Free, US and Canada
+6 128 228 1319
+43 120 609 2458
+322 700 7427
+1 519 455 9675
+5 622 393 7490
+571 291 1476
+454 331 0458
+35 897 251 9710
+3 380 554 0901
+496 938 078 9848
+3 531 907 5789
+39 026 943 0975
+8 136 743 6440
+52 554 738 6253
+3 120 700 6073
+649 913 4434
+518 005 2148
+656 407 4945
+3 491 271 8235
+4 685 176 1328
+4 144 511 1654
+5 680 039 2690
Toll Free, Chile
+571 800 011 0832
Toll Free, Colombia
+52 800 083 5517
Toll Free, Mexico
+44 203 564 9057
StarTech Contact Information
StarTech Online Chat:
Corporate Office Address:
Other Info (opening hours):
StarTech.com USA LLP
4490 South Hamilton Rd
Groveport, OH 43125, US
How to contact StarTech
Often, customers reach out to appliance and electronic companies regarding:
- Warranty, replacement, or repairs
- Reward programs, reward cards, rebates, and cashback
- Order issues such as delivery of wrong items
- Return, refunds, exchanges, or cancellations
- Shipping and delivery issues
- Product installation and use
- Wrongful charges
Below is a look at the necessary information and documents required when calling appliance and electronic companies about the various issues.
Warranty, returns, refunds, and exchanges
Although different appliances and electronics companies have different warranty, refunds, exchange, and cancellation policies, the overall requirements, and procedures for making claims are similar.
When calling them for refunds, returns and exchanges you are required to provide the following documents:
- a filled return form (the return form can either be downloaded or can be filled online);
- an image of the defective item or the item that you are returning.
If you are returning or filing a warranty claim for a defective item, the image should clearly show the product’s defects. In most cases, appliances and electronics companies require you to return items in their original packaging.
Most companies require you to provide a shipping label that you attach to the product you are returning. The shipping label can be acquired by calling customer support or is sent to you after submitting the return form either to your email address or on the website.
Refunds are usually issued to the payment method you’ve specified when making the purchase. In case you had changed your payment method on your account after purchase, revert to the one that you use for purchases to receive the refund.
For warranty claims, you will be required to provide:
- the original purchase receipts for the items;
- warranty document;
- filled warranty claim form.
While some companies’ warranty is strictly viable for the first owner, for others, it is viable for subsequent owners as long as it is within the warranty period, and you can provide the warranty document and product receipts.
Shipping and delivery
Most companies have an order tracker feature on their website where you provide your order number to track the status of your order. If not, contact customer support via phone or email with your order number.
You may be required to provide:
- confirmation of your shipping address e.g recent bill;
- order details including order number;
- order confirmation document;
If you reach out about installation issues, troubleshooting a problem with your electronic or appliance, or guidelines for using a specific feature, you are likely to be asked for:
- a receipt;
- photo of the item.
The customer support is likely to provide you with a step by step process for installing, use or troubleshooting, a link on the website with instructions or a product manual. If the issue cannot be resolved remotely, the company will schedule an appointment with one of their technicians to your address, therefore, you will be requested to confirm your current address.
Charges, payments, and billing
For wrongful billing or charges avail the following:
- transaction history e.g screenshot, PDF or CSV file;
- order details page.
Summary of StarTech Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call StarTech Customer Service?
Activation/ Cancellation Question:
- “Want to cancel my account”