Contact Starlux Airlines Customer Service
Starlux Airlines Phone Numbers and Emails
Toll-Free Number:
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(833) 971-0012US
Customer Service:
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+88 622 791 1199
Starlux Airlines Email:
Starlux Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Starlux Airlines Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Starlux Airlines is 8339710012. 93% of consumers used this number to address their issues and concerns.
The longest wait times are on Sunday, while the shortest are on Thursday. The average call time is 2 minutes.
Be prepared for the call as Starlux Airlines may ask you for the following information to identify you as a customer: first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Starlux Airlines Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Starlux Airlines is 8339710012. 93% of consumers used this number to address their issues and concerns.
The longest wait times are on Sunday, while the shortest are on Thursday. The average call time is 2 minutes.
Be prepared for the call as Starlux Airlines may ask you for the following information to identify you as a customer: first and last name.
People call Starlux Airlines mainly because of request for information, return/ replace and product/ service.
2% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Starlux Airlines is customerservice@cs.starlux-airlines.com.
Contact Information
Starlux Airlines Website:
Starlux Airlines Help Center:
Corporate Office Address:
Starlux Airlines Customer Service Reviews
When I reached customer service they were very helpful with flight seat selection purchase. Thank you for resolving the issue
Very poor customer service/support
On September 22, 2025, I booked a ticket online. Immediately after booking, I noticed an error on the arrival date.
I was able to make changes without penalty right after booking from other airlines but not Starlux. I tried to find customer support online but had no luck. In order to talk to someone, I would be charged a fee. I tried online chat.
It took me 10-15 minutes to be the 2nd person in line to get support. After 30 minutes, I was still the 2nd person. It was late and I could not wait any longer. I filed a payment dispute until I could get help.
While waiting for the credit card company to reach out for an answer, I filed their online request to review my booking. After several days, they responded. They still wanted to charge me 110 USD. They had not answered my dispute at this time.
A few days after their initial response, they finally responded to my dispute after almost one month from the date I filed the dispute. And, they told me they blocked my booking. I immediately replied to their email stating that they would get paid, and I requested them to go ahead and cancel my ticket. I also removed the dispute with the credit card company on the same day.
Two weeks later, I heard nothing from them. My booking is still blocked. No cancellation either. I sent another email request with the same request, please cancel my ticket.
You will be paid. Still no response. It is surprising that such a global company is not trying to understand why I would rather cancel my ticket and pay for a penalty than fly with them.
They might offer good service flying, but they fail at their ticketing and customer service/support. If you are able to fly without any customer support, they might be an option.
Summary of Starlux Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Starlux Airlines?
Request for Information Question:
- “Status of flight during severe storm at Clark international airport, philippines”
- “Confirming passport information”
- “Reschedule my flight”
Product/ Service Question:
- “Reject mobile phone num to complete seat purchase”
- “Purchase flight seat problem”
- “There is a problem with my booking”
Return/ Replace Question:
- “Change flight”
- “Check baggage limits and change return flight”
- “Flight change”
Activation/ Cancellation Question:
- “Cancel flight due covid”
- “Cancel request flight”
- “Cancellation change in the day”
Account Question:
- “My booking is blocked”
- “Verify amount paid”
Staff Question:
- “Wheel chair service”
- “When I try to manage my flight, it says that the itinerary is not applicable and please contact star airlines customer service center 03014”
Shipping and Delivery Question:
- “Flight delay”
Other Question:
- “Passport numbers”
- “Air fare”
- “Missed flight”
Compare Starlux Airlines Customer Service To
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