Wells Branch, Texas
1 comment
Not resolved

I purchased a sofa, chair and Ottoman

At the Ensor December the quality of the pieces I purchased compared to

The showroom floor models is not the

Same!!. I reported to store and they sent out a technician first complaint I had was wrinkles in leather technician

Took photos and said someone would contact me in 48hrs a week and a half later no one has called

Also the glides in ottoman are missing

Technician says oh they told me you were having problems with glides not that they were missing !! I don't have any with me to replace them . Duh

I just called the service dept and the lady I spoke with said there are no notes in my acct about any problems

So she did a search thru the company they sent out and she said th notes say that everything is fine it is normal

For leather to stretch. Yes if someone was sitting on it constantly but I've been home alone over the past month

And no one has been sitting on it so what is going to happen when someone sits on on a daily basis

It's going to be one wrinkled mess

I've had leather furniture before and didn't have this problem !!!

Review about: Sofa.

Review #787559 is a subjective opinion of a user.

Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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This is not the same Star Furniture based in Houston, TX. Please remove this review.

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