0 comments
Not resolved

Stansberry Research has been sending me unsolicited emails for over a year despite my repeated requests for them to cease doing so. I contacted them twice earlier in 2015 via email, once in February, and another time in April once I realized they hadn't unsubscribed me. On both occasions, they responded with "For security reasons and to prevent banking errors you must contact us by phone to cancel a paid subscription. "

Nonsense. I don't even have a paid subscription. This is a poorly veiled attempt at forced customer retention. If someone wants to unsubscribe, they need to be unsubscribed. You don't coerce them into calling you or putting any other requirements in the way.

My multiple emails were getting nowhere, so I called them.

After trying them on the phone several times and finally reaching someone during the summer, the customer service representative told me I'd been unsubscribed from both the emails and snail mail they send out. I thought that was the end of it.

It wasn't. I have not been unsubscribed from either. I received another packet in the mail about a month later and still receive their emails regularly.

Moreover, the emails they do send out do not give a clear cut and expedient way to unsubscribe. Some of their emails even flat out ignore this legal requirement. Instead of adopting the usual method of a simple link you can click on and immediately be unsubscribed, they have opted for a "call us and we'll remove you" method popular in 1998.

I got sick of their emails and flagged their emails as spam so they weren't viewable. The only reason I'm writing this review now is because I still receive their junk mail.

This is poor business, and I also believe it is illegal. Every commercial email you send out needs to have a simple method of unsubscription.

One of the provisions of the CANN-SPAM act of 2003 is commercial emails must cease within 10 days of request. I have requested 4 times I be removed over the past year (or more). I still have not been removed.

If I am not removed from Stansberry's mailing lists (both snail and email) within 10 days of a Stansberry customer service representative reading this, I will forward my complaint to the Federal Trade Commission, your state's Attorney General, the Better Business Bureau and any other agencies that will enforce my right not to receive communications from you. I will also leave a highly critical and negative review on as many business networking sites as I can for your business.

Lastly, if this goes ignored, I will escalate into legal action. I WILL take the appropriate legal venues if you do not comply.

I have contacted you yet again by email and referenced this complaint. I am to receive your personalized response to this message. If I do not receive it within 10 business days, I will take the aforementioned actions against you.

Once this has been done, I will update my review accordingly.

Review about: Stansberry Research Subscription.

Review #763866 is a subjective opinion of a user.

1.0
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Will not remove me from their marketing lists / Not specified
Preferred solution Complete removal from marketing lists - mail and snail mail.

Had an Experience with Stansberry Research?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Litfire Publishing - ABSOLUTE SCAM! Hangup Litfire Publishing "I have been called several times by these idiots. "kraig coner" was "his name" and talked non-sense about my book. They all sounded asian. My bet is they are calling..." Read more Xlibris Complaint?  Buyer beware and be firm about what you want! Xlibris "Pretty much what I suspect after having published with Xlibris then re-formatting the original book and re-issuing it. I take responsibility for the writing and the illustrations. First time out..." Read more Birds And Blooms - Scam Contest? Birds And Blooms "I was notified that I had won the Birds & Blooms Great Backyard Giveaway contest. I was in formed that I had won (one) HOLIDAY BELL™ with Hummingbird Wind Catcher..." Read more Philadelphia Inquirer - Newspaper Review Philadelphia Inquirer "I am a daily and weekend subscriber to the Inquirer at the shore. I'd say at least every other day my paper has sections of unreadable text. For whatever reason..." Read more Old Navy - Sports tanks Old Navy "There is currently a *** poor selection of sports tanks with built in *** pads. I'm way too lazy to wear sports bras and I'm sure I'm not alone in..." Read more Enterprise Rent A Car - Wheels/Tires STOLEN from personal vehicle left at Enterprise Enterprise Rent A Car " We dealt with DESPICABLE, INSULTING customer service after having four wheels and tires stolen from our personal vehicle that was left on their lot during our vacation. Our wheels..." Read more Smart Shuttle Line - Horrible company! Not worth your money Smart Shuttle Line "DO NOT request service from this company. the worst! HORRIBLE! We purchased a ticket for my niece. From Hollywood to Kissimmee/Orlando. And the driver was out of control! He screamed..." Read more Justanswerlegal Questions - I locked into the "service" on the 23.6.17 on the assumption that 4 $5 (Bankcard) I might get a brief referral regarding an issue of Contract Law. Justanswerlegal Questions "I supplied my BankCard details with a synopsis of my sons problem. What i received was advice that Contract law is complicated(I knew that) did i want to talk to..." Read more