Standard Chartered Bank Phone Numbers and Emails

Customer Service:

  • (646) 845-1036
    USA
  • (212) 667-0700
    USA
  • +24 422 263 6800
    Angola
  • +54 113 724 0000
    Argentina
  • +6 129 232 9315
    Australia
  • +9 731 722 3636
    Bahrain
  • +8 802 883 3003
    Bangladesh
  • +267 361 5800
    Botswana
  • +55 112 789 6800
    Brazil
  • +673 265 8000
    Brunei Darussalam
  • +2 022 480 1150
    Cairo
  • +8 552 321 2729
    Cambodia
  • +867 552 589 2333
    China
  • +571 326 4030
    Colombia
  • +2 252 030 3200
    Cote d’Ivoire
  • +25 522 216 4999
    Dar-es-Salaam
  • +5 002 2220
    Falkland Islands
  • +3 315 375 8300
    France
  • +4 969 770 7500
    Germany
  • +23 330 274 0100
    Ghana
  • +44 148 172 1787
    Guernsey
  • +8 522 820 3333
    Hong Kong
  • +91 226 115 7000
    India
  • +62 212 555 0000
    Indonesia
  • +964 750 559 9022
    Iraq
  • +3 531 619 4700
    Ireland
  • +8 135 511 1200
    Japan
  • +44 153 470 4000
    Jersey
  • +9 626 560 7201
    Jordan
  • +25 420 329 3900
    Kenya
  • +8 221 577 7744
    Korea
  • +8 562 141 3032
    Laoы
  • +961 454 2474
    Lebanon
  • +230 403 6500
    Mauritius
  • +2 341 236 8800
    Nigeria
  • +92 213 245 0000
    Pakistan
  • +632 886 7888
    Philippines
  • +4 822 359 7000
    Poland
  • +9 744 465 8555
    Qatar
  • +96 611 288 8540
    Saudi Arabia
  • +2 322 222 5021
    Sierra Leone
  • +656 596 8888
    Singapore
  • +2 711 217 6600
    South Africa
  • +9 411 248 0480
    Sri Lanka
  • +468 451 0200
    Sweden
  • +88 622 716 6261
    Taiwan
  • +662 724 4000
    Thailand
  • +220 420 2275
    The Gambia
  • +90 212 339 3700
    Turkey
  • +97 160 052 2288
    UAE
  • +25 620 052 4100
    Uganda
  • +44 207 885 8888
    United Kingdom
  • +26 096 699 9990
    Zambia
  • +2 634 752 8528
    Zimbabwe

Media:

  • +656 596 4690
    Director, Group Media Relations
  • +659 767 6210
    Director, Group Media Relations
  • +44 207 885 5934
    Executive Director, Group Media Relations
  • +44 776 644 3662
    Executive Director, Group Media Relations
  • +44 207 885 2434
    Head of Group Media Relations
  • +44 776 855 7740
    Head of Group Media Relations

Standard Chartered Bank Emails:

General Info
Legal
Privacy Inquiries
Media
Director, Group Media Relations, Executive Director, Group Media Relations, Head of Group Media Relations
More phone numbers and emails Less phone numbers and emails

Standard Chartered Bank Contact Information

Standard Chartered Bank Website:

Standard Chartered Bank Online Chat:

Corporate Office Address:

Standard Chartered Bank
1 Basinghall Avenue
London, England EC2V 5DD
United Kingdom

Other Info (opening hours):

Locations:

USA

1095 Avenue of the Americas

New York

NY 10036

Falkland Islands

Ross Road

Stanley

Falkland Islands

FIQQ 1ZZ

Colombia

Carrera 7

71-52

Torre A Oficina

702 Bogota

Colombia

Brazil

Avenida Brigadeiro Faria Lima

3600 – 7th floor

Sao Paulo

04538-132

Brazil

Argentina

Av. Leandro N.

Alem 855 – 32nd Floor

Buenos Aires (C1001AAD)

Argentina

France

32

Rue De Monceau

Paris 75008

France

Germany

Taunusanlage 16

60325 Frankfurt am Main

Deutschland

Edit Business Info

How to contact Standard Chartered Bank

Customers reach out to banks regarding:
- Refunds
- Lost cards
- Debit card/Credit card application
- Paycheck copies
- Transactions issues/Money transfer/Deposits
- Payment issues
- Fraudulent activity such as unauthorized withdrawals and change of account information
- Log in issues
- Card activation
- Balance inquiry
- Online banking
- Claims/Disputes
- Loan/Mortgage issues
- Credit limits and scores
- Fees and interest rates
- Account suspension or closure
- Funds put on hold

Depending on the issue you are calling customer support about, you may be required to provide certain documents or information.

Account opening and card application

When calling to open an account, you will be required to provide the following documents:
- an identification document such as a government-issued ID, passport, or driving license;
- social security number;
- tax identification number.

In addition, banks require your personal information, contact information, and physical address to open an account. These include your
- full name;
- phone number;
- email address;
- shipping address including your street address, suite or apartment number, and zip code.

For joint accounts, all members will need to provide the aforementioned documents. Minors need to submit a legal document signed by either a parent or legal guardian.

Loans

For mortgage application, you will need the following documents:
- most recent pay stubs;
- identity documentation e.g. ID, driver’s license, or passport;
- W-2 form for the last 2 years in employment;
- income tax returns;
- bank and investments statements for the last 3 months;
- signed home purchase contract;
- a copy of the house listing;
- property address;
- your real estate lawyer address and contact information;
- property tax estimates;
- pre-approved mortgage certificate where applicable.

For an auto loan application, you will be required to provide:
- proof of income such as pay stubs;
- identity documentation e.g. government-issued ID, driver’s license, or passport;
- proof of residence e.g. a utility bill;
- driver’s license;
- valid insurance policy;
- vehicle information e.g. registration papers.

Disputing transaction

When disputing transactions such as unauthorized charges, refunds, or payments put on hold, you will need to provide proof of transaction. This can be accessed by logging into your account and visiting the transaction history.

Identify the particular transaction and review the transaction details such as:
- the name of a merchant
- their address and contact information
- transaction date.
Take a screenshot of transaction details, which you will forward to the customer care representative if requested.

Card activation

When calling for card activation have the following in hand:
The card that needs to be activated. You may be required to provide the CVV code and expiry date or to take a photo of the card.
Phone or email address linked to the account/card. An activation code or pin may be sent to the phone or email address linked to your account

Alternatively, log into your online bank account or app and choose the activate card option. In most cases, you will be asked to provide the CVV code and expiry date. Some banks require you to take a photo of the card and upload it.

Account issues

For account login issues, provide your phone number or email address associated with the account on the login page. If calling customer service for such issues, you may also be required to verify that you are the account owner by providing the following information or documents:
- your account number;
- a brief history of recent transactions;
- government-issued ID;
- social security number.

In the case of a frozen or blocked account, find out the reason. The most common reasons banks freeze accounts include fraudulent activities such as issuing or cashing bad checks, and money laundering, IRS tax levy on unpaid taxes, or unpaid creditor debt.

In the case of unpaid debts, you will need to settle the debt and provide evidence. On the other hand, for fraudulent activities, you need to provide relevant documents to prove that the transactions were legitimate.

More information

Summary of Standard Chartered Bank Customer Service Calls

1 TOTAL
CALL
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Standard Chartered Bank Customer Service?

Request for Information Question:

  • “Want to find out information about someone who has some money in your account”

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