The company has multiple branches in different regions with helplines specified for each. Users consulting the SSM Health Dean Medical Group for queries can dial the toll-free number, 1-800-247-3326. The SSM Health phone number, 1-855-989-6789, is active to reach the customer service team for accounting and billing concerns. To request general information about health plans, call 1-800-279-1301 between business hours. Clients seeking to contact the regional clinic in Fond du Lac can use 1-920-923-7400 to call or message.
No customer service email is available for user convenience. However, the company has four official emails for other purposes. Those with accounting and billing concerns can write to billingquestions@ssmhealth.com between business hours. To reach out for legal issues and inquiries, use equalrights.coordinator@ssmhealth.com to submit a request to the relevant department. The SSM Health email webmaster@ssmhealth.com is also available for similar purposes. Responses to emails generally range from a few hours to days, making it less feasible than the SSM Health contact numbers for urgent matters.
Customers seeking assistance with donations, finances, events, medical records, bill payments, and price transparency can visit the SSM Health corporate office for a better experience. The address is SSM Health, 10101 Woodfield Ln St., Louis, Missouri 63132, United States. Visiting the company headquarters is best for issues that are too complex to resolve online. You can also mail such concerns for safe communication and expect a response within a few days or weeks. In urgent cases, calling the company branch in your region would be best.
Users seeking online assistance can visit the company website and scroll down to the bottom of the homepage to find different ways to contact the company offices. Those include the SSM Health phone numbers, emails, and physical addresses for the company branches in several regions. Customers who prefer to send an online message to the agent can complete the SSM Health contact form by providing all the required details. However, one should not submit any medical questions or personal health information via this form. Instead, it is best for questions about accountable care organizations, community health, financial information, government affairs, and public policy. Those consulting for a life-threatening emergency can call 911 immediately for help.
