Contact SriLankan Airlines Customer Service
SriLankan Airlines Phone Numbers and Emails
Customer Service:
-
+9 419 733 3333FlySmiLes 24 Hour Service Centre
-
+9 419 733 3105Galle - Ticket Office
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+9 419 733 3106Galle - Ticket Office
SriLankan Airlines Emails:
SriLankan Airlines Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
SriLankan Airlines Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact SriLankan Airlines is customer@srilankan.com. 43% of customers use this email address to address their issues and concerns.
The best phone number to call SriLankan Airlines is 94197333333. 69% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
SriLankan Airlines Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.
The best email to contact SriLankan Airlines is customer@srilankan.com. 43% of customers use this email address to address their issues and concerns.
The best phone number to call SriLankan Airlines is 94197333333. 69% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Sunday.
People call SriLankan Airlines mainly because of product/ service, request for information and activation/ cancellation.
Contact Information
SriLankan Airlines Website:
SriLankan Airlines Help Center:
Corporate Office Address:
Other Info (opening hours):
Additional Fax Numbers:
24 Hour Contact Center, Colombo +94197333999
FlySmiLes 24 Hour Service Centre +94197335333
Customer Affairs - Passenger Complaints/Compliments +94197335145
Kandy - Ticket Office +94197335101
Galle - Ticket Office +94197335106
Operating Hours:
Monday - Friday: 08:15am - 16:45pm
Other Locations:
Ticket Office
Level 3, East Tower, World Trade Centre,
Echelon Square, Colombo1,Sri Lanka
FlySmiLes Service Centre
Ground Floor, Iceland Business Centre,
No 30, Sri Uththarananda Mawatha,
Colombo 03
SriLankan Cargo Office
No. 28,
De Vos Avenue,
Colombo 4, Sri Lanka
Fax: +94197335313
Fax:
Summary of SriLankan Airlines Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SriLankan Airlines?
Product/ Service Question:
- Damaged Luggage
- “Online booking problem”
- “We need to make a complaint”
Request for Information Question:
- “Information”
- “Becoz no information yet about flight schedules”
- “My husband is in transit. He hasn't contacted any family members, we are really worried.”
Activation/ Cancellation Question:
- “Flight cancelled”
Shipping and Delivery Question:
- “Delayed flight”
- “To get the insuranse”
Return/ Replace Question:
- “Date change”
Other Question:
- “Luggage”
- “Sent to back in my bags to pais”
- “To make seat reservations”
Compare SriLankan Airlines Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
