Bought a Galaxy s4 NEW/ old stock from Ebay, SquareTrade warranty was offered with it.Paid for the warranty.
15 months later the phone just died. Sent it back and they had it for almost 3 weeks with no response. I finally called them and they tell me that there was water damage in it. I call bull, and tell them to send it back.
Well, they sent it back, and there is NO water incursion. Filed a complaint with the BBB, after a couple back and forth comments, they provided a picture ( as well as I did).
they said you can see the water indicators...Well I pointed out that the indicators were white, NOT red so you can see, no water, they wouldnt respond to that so the BBB closed the issue.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Style and Design|
|Diversity of Products or Services|
|Value for money|
|Product or Service Quality|
|Discounts and Special Offers|
What I liked
What I disliked
- Run around no positive service
Author wants to be contacted by the company. Learn more ›