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2.0

Squaretrade flat out lies to its customers. They claim that your device will be repaired or replaced with a new device within 5 business days, but the device never comes.

This has been the case with multiple claims now. My phone broke and they said "your device will be repaired, replaced with a new device, or you will be refunded the current market value." After a week of calling and emails, they said that the device was irreparable and replacement was sent. I received a USED and dirty device. The case was cracked and the speaker was full of dirt.

They refused to do anything about it. Don't go with Squaretrade.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

SquareTrade Cons: Being deceived, Never replaced or repaired as agreed, Run around no positive service.

Location: Oil City, Pennsylvania

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