Squaretrade - Does not acknowlege their own policies!
Update added by user Nov 05, 2016
Update, a few weeks later:
I found the receipt - luckily PayPal keeps a flawless record from payments over years.My claim was accepted by a friendly representative.
I thought that things would be fine now - but wait, now different obstacles occurred. I sent in my phone, within two days I received parts of it back via FEDEX: cover, battery, SIM card. Not the phone. Not a word about the next steps.
When I inquired, I was told that the phone was unrepairable, I would receive an email within two days whether I receive a replacement or a check. Since two days later no further message is sent, I called in again.
I was told that I will be informed within three to five business days what will happen.
I have never experienced such bad communication and so many stalling tactics from a company!
Original review posted by user Oct 06, 2016
In April 2015, I bought a smartphone on Ebay with a two years Squaretrade warranty plan.
The camera got defective after one and a half years, so I file a claim. I had to contact them four times. Every time, the claim got stuck in their system, three times the claim was approved and I was promised a shipping label that did not arrive. I did not learn that my claim was denied each time, until I spoke with their complaint line.
Their website states that Ebay items do not need a receipt, still they insisted that I provide the receipt from Ebay. I am unable to after 18 months; but provided them with a screenshot of my transaction in my Ebay account though. Although all data in my account and on the screenshot match, Squaretrade denies my claim.
Reason: their policy changed 12 months ago requiring a receipt from Ebay.
Summary: Squaretrade does acknowledge their own policies.
More Review Details
|Diversity of Products or Services|
|Value for money|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Style and Design|
|Discounts and Special Offers|
What I liked
What I disliked
- Way i was treated
- Fraudulent practice
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