I was not given a customer code (16 digits by the way) and tried to reach the company when an unauthorized transaction came up. You cannot call them without this "customer code." It took some work but I found a solution:
Google search: (415) 375-3176 ext
It is their marketing office phone number, you need anyone's extension to get through on this one. Call every extension you find until someone answers. They will ask how you obtained their phone number...but it really doesn't matter. You need help and they will at least be able to give you your customer code by looking up the email associated with your account.
Good luck with this company!!
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