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Contact Spot Pet Insurance Customer Service

How to Reach a Person at Spot Pet Insurance

Verified Contact Information

Toll-Free Number:

  • 1-800-905-1595
Call Now
Send Message

Customer Service:

  • 1-888-501-7768
    Canada

Customer Service:

customercare@spotpetinsurance.ca
Canada
service@customer.spotpetins.com

General Info:

admin@spotpetinsurance.ca
Canada
reply@spotpetins.com

Accessibility:

ada@spotpet.com

Media:

marketing@spotpet.com
Marketing Inquiries
marketing@spotpetins.com
Marketing Inquiries
marketingca@spotpet.com
Marketing Inquiries

Spot Pet Insurance Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Spot Pet Insurance Phone Number
1 (800) 905-1595
Average Hold Time
00:02:37
Average Calls duration
4 minutes
Most Popular Spot Pet Insurance Email Address
service@customer.spotpetins.com
Spot Pet Insurance Live Agent Availability
29% of callers successfully reach a real person
Issue Resolution Rate
Low (29% reported full resolution)
View full overview

How to Contact Spot Pet Insurance?

To contact one of the Spot Pet Insurance customer service representatives in real-time by phone, dial the following number: 1-800-905-1595. The support at this toll-free line is available on the territory of the United States. The company’s team in Canada serves customers at 888-501-7768. Both lines will be in handy to you if you have questions about dog, cat, puppy, or kitten insurance, and need to get personalized assistance from a live agent regarding customer support matters.

If you have detailed questions with attachments of screenshots, email Spot Pet Insurance at service@customer.spotpetins.com. This address is ideal for non-urgent matters, such as asking about the type of pet insurance you are interested in, account updates, policy clarifications, etc. If you need information regarding employee benefit pet insurance, send a letter to marketing@spotpet.com. The same Spot Pet Insurance contact fits inquiries related to partnership for an event, video, or larger collaboration.

The Spot Pet Insurance headquarters is located in the United States at 303 Banyan Blvd., Suite 101, West Palm Beach, Florida 33401, United States. This is the main corporate office, where key operations, including customer support, are concentrated. Additionally, the company has regional offices: in Florida at 990 Biscayne Blvd., Suite 603, Miami, FL 33132, and in Canada at the following Spot Pet Insurance address: 710 Dorval Dr., Suite 400, Oakville, ON L6K3V7.

The Spot Pet Insurance customer service team operates during convenient hours, that allow you to apply to the company when you need. From Monday to Friday, you can call between 8 a.m. and 8 p.m. EST, while on Saturdays, support lines are open from 9 a.m. to 5 p.m. EST. Since customer care lines are not available on Sundays, you can use written communication anytime. In this case, your inquiry will be handled as soon as possible on the next working day.

The Spot Pet Insurance chat option is available as soon as you sign in to your account through the Member Center or the Spot Insurance mobile app. Alternatively, you can chat with the manager on one of the social media pages. The company provides appropriate clickable icons at the bottom menu of its official website.

PissedConsumer Club

Contact Information

Spot Pet Insurance Website:

Spot Pet Insurance Help Center:

Corporate Office Address:

Spot Pet Insurance Services, LLC
303 Banyan Blvd., Suite 101
West Palm Beach, Florida 33401
United States

Other Info (opening hours):

Customer Service Hours (EST):

Monday - Friday: 8:00am - 8:00pm

Saturday: 9:00am - 5:00pm


Other Locations:

990 Biscayne Blvd., Ste 603

Miami, FL 33132


710 Dorval Dr., Ste 400

Oakville, ON L6K3V7

More contact details

How Customers Rate Spot Pet Insurance Support?

5.0 / 5
Good

Based on 41 calls to Spot Pet Insurance customer support through PissedConsumer.com and 1 survey response.

Total Calls
41
Avg Call Duration
04:27
Issues Resolved
29%

Why Customers Call Spot Pet Insurance?

Top Reasons of Customers Calls

  • Request for Information 27%
  • Payments and Charges 21%
  • Activation/ Cancellation 12%
  • Account 12%
  • Customer Inquiries & Issues 9%
  • Product/ Service 6%
  • Shipping and Delivery 3%
  • Refund 3%
  • Cards 3%
  • Claims & Legal Issues 3%

Request for Information

27%
  • "need to be need to talk to somebody about my bill"
  • "check my coverage and possible claim"
  • "How to file a claim"

Payments and Charges

21%
  • "pay my bill"
  • "Need to up date payment method"
  • "To set up new payment"

Activation/ Cancellation

12%
  • "Cancel this insurance"
  • "Cancel insurance"

Account

12%
  • "new account"
  • "Set my account"
  • "My account was canceled and you charged me $279 why? I got a letter stating that. I want a full refund of the money you charged me without my permission ASAP I can't even log on it was canceled by stop pet. Call me asap"

Customer Inquiries & Issues

9%
  • "I need to take a pet off"
  • "Pet emergency"
  • "My dos is realLily sick I think it's parvo"

Product/ Service

6%
  • "Get pet insurance"

Shipping and Delivery

3%
  • "Pet emergency my puppy is not going to make it if I cant get the fees paid and I have no money to pay today"

Refund

3%
  • "Need refund my account was closed and you charged my card without permission"

Cards

3%
  • "Discover card issues"

Claims & Legal Issues

3%
  • "Claim"

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Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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