Not resolved

12 year customer of SG, but in the last few years they have gotten way overpriced.I bought a buyers club card but even with the 10% off, their stuff is way more than anywhere else.

Why would I buy a $171 safe from them (with $25 shipping) when the same safe is $140 with free shipping at amazon.com and $99 at Costco.com with $2.99 shipping. When I complained about it, they cancelled my membership and refused to refund the payment - I think the customer service guy was punishing me for complaining because nowhere in my letter did I say to cancel my membership, but he said "per your request".

The photos below show the same item captured on the same day.They owe me the $40 for cancelling the buyers club membership that I paid for without permission.

I liked: Good variety and selection.

I didn't like: Lousy customer service.

Review #907112 is a subjective opinion of a user.

3.0
Additional Fees
Turnaround Time
Customer service
Diversity of Products or Services
Product or Service Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Advertised vs Delivered
Website
Delivery Service
Warranty
Billing Practices
Discounts and Special Offers
Privacy and Data Security
Reason of Review / Monetary Loss cancelled membership without permission / $40
Preferred solution Full refund

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