Spire Phone Numbers and Emails

Toll-Free Number:

  • (800) 292-4008
    Alabama

Compliance Hotline:

  • (800) 886-2553

Customer Service:

  • (800) 292-4008
    Alabama
  • (800) 887-4173
    Eastern Missouri
  • (877) 945-5427
    Mississippi
  • (800) 582-1234
    Western Missouri
  • (314) 342-0500

Spire Email:

Customer Service
More phone numbers and emails Less phone numbers and emails

Spire Contact Information

Spire Website:

Spire Online Chat:

Corporate Office Address:

Spire Inc.
700 Market St
Saint Louis, Missouri 63101
United States
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How to contact Spire

Customers reach out to utility companies for customer support about various issues including:
- Account setup and account information
- Reconnection procedures and delays
- Billing and payment issues
- Cancellation and change of service provider
- Service transfer issues and change of address
- Emergency issues
- Utility outage
- Delivery issues

Below is a look at the necessary information and documents required when calling utility companies about the various issues.

Account number queries, sign up, and disconnection queries

Usually, when calling to set up an account with a utility company you will need to provide the following:
- identification documents e.g. ID, Driver’s License, or Social security number;
- your physical address e.g recent bill;
- start date;
- mailing address through which your billing invoice will be sent;
- contact information including phone number and email address.

Similar requirements apply for reconnection or disconnection, though some companies also require a deposit or a disconnection fee from you. To get your account number, you will need to provide:
- your name;
- zip code;
- social security number.

If the utility company has an app or website where you set up an account, you will be required to provide the following information during the sign up process:
- phone number;
- email address;
- zip code;
- physical and mailing address;
- utility account number (if already issued);
- first and last name.

For account number queries, call customer service with your:
- zip code;
- address;
- full name.

Supply issues or outages

When calling utility companies to report or check on the status of an outage, you will be asked for:
- account number;
- zip code;
- address;
- personal identification information such as the last 4 digits of your social security number, first name, and last name.

Billing and payment issues

The most common complaints to utility companies regarding billing and payments include
being overcharged or being billed but the amount does not reflect on the company’s records resulting in a disconnection.

When calling customer service for either scenario, you need the following:
- billing invoice for the particular period;
- bank statement or receipt showing the overcharged amount or the amount you paid.

In the case of an overcharge or double charge, the company may initiate a refund to your payment method. Otherwise, contact your card issuer or payment method provider to seek a chargeback. You will be required to provide:
- proof of transaction e.g bank statement;
- a copy of the invoice for the particular period.

Emergency issues

You may call your utility company for emergency technical issues such as outage. However, for emergencies that may be life-threatening, call 911 to have the issue resolved immediately and then notify the utility company. In both cases, you will be asked to describe in detail what is happening and to provide your location.

Since there may be differences in the customer service procedures and document requirements from one utility company to another, you must review the particular company’s help center for any specific requirements. Or, you could contact customer support to find out the documents and information you need to provide to facilitate the resolution of a given issue.

More information

Spire Rating Based on 2 Reviews

Rating details

1.5
more details
Reliability
Diversity of Products or Services
Website
Price Affordability

Rating stats

Rating trend

Summary of Spire Customer Service Calls

1 TOTAL
CALL
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Spire Customer Service?

Staff Question:

  • “Start service”

About

Spire Privacy Policy
Spire Inc. is the parent company for individual public utility companies, among other affiliates. Each of these public utility companies and other affiliates is a separate and distinct legal entity. Each public utility subsidiary of Spire Inc. has its own service territory, federal, or state utility regulatory regimes, rate structures, and customers. Neither Spire Inc. nor any subsidiary or other affiliate of Spire Inc. will be liable for the obligations, or entitled to the benefits of, any other subsidiary or affiliate of Spire Inc., except as may be expressly provided by a duly authorized and executed, legally enforceable written agreement. Solely for reasons of convenience, the terms "Spire", "Company", The Company, www.spireenergy.com, and Spire's' are used herein to refer individually and collectively to Spire Inc. and its various affiliates and subsidiaries.
To read more: https://www.spireenergy.com/privacy-policy
Top Spire Services

Gas Supply

Spire Pros and Cons

Cons: Tell me to call in yet no one there to talk with, Hide their contact, After reporting error on their part they still threaten me

Spire reviews and complaints

Spire is ranked 174 out of 1452 in Utility category

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