Speedo USA - They took my item and still haven't gave me my money back

1 of 11 Speedo USA reviews

On December 10, 2016, I returned a backpack to Speedo USA.Today is January 4, 2017, I still haven't got my money back.

I spoke with them on livechat, they said the return merchandise goes to their warehouse which is a separate system. This doesn't help me at all. So they received the return item and keep it along with the money? That's apparently what they're doing.

Speedo may be a good brand but the company is a SCAM! The guy on live chat, Miguel M., submitted a request for me. I thought they would further investigate and resolve the issue. But no, I got an email from Ashley C, customer service, 4 days after the chat with Miguel M asking me the same questions I've already answered.

They're wasting my time. I'm sure they received the return item. Give me back my money! SpeedoUSA promise prompt returns, offering a return label that ships to their Return Department.

I used the label that came with the item, and dropped it off with UPS. I don't have a tracking number. They should have it in their system because they gave me the label. I am so angry with this company.

I wish there is a place where I can file a complaint that is effective so their headquarters will read it and things will improve. I've read other reviews about their slow returns, this sucks! On top of that, I wrote a lengthy review criticizing the product I bought from them that I want to return. The first time I post the review was on December 8, 2016.

It never made it up to their site. So I posted it again on December 27, 2016, it is still not there. This means SpeedoUSA is a company who only show their costumers good reviews of their products and not necessarily truthful ones.

Hiding the truth from costumers is dishonesty.SpeedoUSA are liars!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Delivery Service
Staff
Warranty
Value for money
Exchange, Refund and Cancellation Policy
Price Affordability
Customer service
Diversity of Products or Services
Website
Layout of Store
Discounts and Special Offers
Advertised vs Delivered
Product or Service Quality
Location
More

  • What I liked
    • Quality
    • Way they pack their products
  • What I disliked
    • Online customer service
    • Service
    • Only show reviews that praise their merchandise
    • Slow returns instead of prompt return that they promised
    • Do not seem to care

Reason of review:
Return, Exchange or Cancellation Policy
Preferred solution:
Full refund
Monetary loss:
$52
Product or service
Teamster Backpack 25L Multi Color Or Camo Green
Review category
Shopping
review #985444

Author wants to be contacted by the company. Learn more

Had an experience with Speedo USA? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
1 of 11 Speedo USA reviews
Melissa

Feb 17 #1289807 Akron, Ohio, United States

Same thing happened to me. They claim it will take a full 2 weeks to process a return. This company is terrible!

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Speedo USA.
Filing a new complaint about
×