Spa Cover Buy Direct - NOT HAPPY!
Do not buy from this company!My hot tub cover does not fit.
Too big! And the straps were not in the right place. When I called to complain, the guy I talked to must have been the owner. He was rude right off the bat, which lead to a heated exchange.
He claimed the cover was made to the specs of the original cover, and said I should drill new holes in the spa and attach the enclosed brackets If it was made to the manufacturers specs, why doesn't it fit?
I should have known not to buy a third party cover.Now I'm stuck with it.
I have attached a picture that shows the original cover (which fit perfectly) on top of the new cover.
More Review Details
What I liked
What I disliked
- Rude customer service
- Reason of review:
- Not as described
- Product or service
- Spa Cover
- Review category
- Plumbing fixtures