Dallas, Texas
0 comments
Not resolved

SOUTHWEST KIA ROCKWALL- I can not express how excruciating this experience was . One star is 3 too many.

Got our bottom line deal confirmed though text and email. Went with full payment in hand, had added the car VIN to our insurance. Test drove our selected car and handed over paperwork and check.

#1 Issue - we were told they couldn't sell the car we agreed on because it was a "punch" car, but they did have a second car we could buy. We finally agreed to the second vehicle with a few added perks at servicings. Started changing the paperwork with the second cars VIN etc.

#2 ISSUE ... after being on property 1:45 minutes we were told the second car could not be sold at their negotiated hard copy price either because we were paying in full for the car.

Do NOT waste your time at this dealership if you value honesty, customer service and fair business practices!

Review #873021 is a subjective opinion of a user.

1.0
Website
Product or Service Quality
Value for money
Staff
Price Affordability
Diversity of Products or Services
Customer service
Warranty
Location
Discounts and Special Offers
Interest Rate
Insurance Quality
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Southwest Kia Rockwall?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Coachmen Rv - What did i get myself into Coachmen Rv "Nothing like the thrill of buying a new 2015 Coachman Mirada 35 LSF 1f66f5dy6foao4474, What a rotten experience we have been through' It all started with Collier RV in Rockford'..." Read more Coachmen RV - Brookstone 378RE and Mid-State RV in Byron, GA Coachmen Rv "After purchasing a 2016 Coachmen 378RE, the following quality concerns with the manufacturer and the dealer were discovered. • Coachmen RV has an ineffective quality program. • Coachmen RV warranty resolution process has not..." Read more Denial of extended warranty on Toyota Prius could could be a safety and liability issue of Toyota Toyota "In recent Consumer Reports, the second generation Prius has shown to have issues with the electrical reliability of the vehicle despite its overall high reliability ratings. As an owner of..." Read more Thor Industries - No more Keystone campers for me! Thor Industries "...4-5 weeks later, there was a storm, and I had a big leak in the middle of the night..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more Trugreen - I gave true green another shot at my lawn ... Trugreen "To see if they could help with my weeds and bugs. As always , they fail. You need to get on your hands and knees and pull the weeds out..." Read more Cienega Med Spa Reviews are PAID for Cienega Med Spa "RUN! Cienega Med Reviews are PAID FOR Cienega Med Spa pays for its reviews. Because of this, you should not trust ANY of their reviews. They offered me a $10..." Read more Best Buy - Fraud company Best Buy "I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I..." Read more