Southwest Kia Rockwall Customer Care Review from Dallas, Texas

2 of 6 Southwest Kia Rockwall reviews

SOUTHWEST KIA ROCKWALL- I can not express how excruciating this experience was . One star is 3 too many.

Got our bottom line deal confirmed though text and email. Went with full payment in hand, had added the car VIN to our insurance. Test drove our selected car and handed over paperwork and check.

#1 Issue - we were told they couldn't sell the car we agreed on because it was a "punch" car, but they did have a second car we could buy. We finally agreed to the second vehicle with a few added perks at servicings. Started changing the paperwork with the second cars VIN etc.

#2 ISSUE ... after being on property 1:45 minutes we were told the second car could not be sold at their negotiated hard copy price either because we were paying in full for the car.

Do NOT waste your time at this dealership if you value honesty, customer service and fair business practices!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Staff
Warranty
Location
Discounts and Special Offers
Insurance Quality
Value for money
Product or Service Quality
Website
Diversity of Products or Services
Customer service
Interest Rate
Price Affordability
More

Reason of review:
Poor customer service
Product or service
Review category
Dealers
review #873021
Had an experience with Southwest Kia Rockwall? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
2 of 6 Southwest Kia Rockwall reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about Southwest Kia Rockwall.
Filing a new complaint about
×