Southwest Engines - Ripped off on replacement engine for 1997 Volvo 850
I ordered a used replacement engine for my 850 volvo 1997 3 weeks ago which came in finally 4 days ago.The engine was in decrepit condition to say the least and although it was guaranteed to have only 69,000 miles, my mechanic who is from Sweden and trained at Saab and in very reputable believes it to have many more miles than claimed, possibly over 200,000.
Additionally the engine was beat up and dirty and does not look anything like the picture on their wed site. I feel that they straight ripped me off. In addition I have left 3 phone messages including to customer service and a supervisor and none have been returned in the past 3 days. They also want to charge a $250.00 restocking fee plus I have to pay for return shipping.
I am extremely dissatisfied with the ethics and treatment SW engines has displayed. I have included 2 photos for comparison. It will be obvious once you look at the pictures. The first is the original engine that needs replacement.
It has 160,000 miles and is very clean.
The second photo is the replacement engine from SW engines which they claim has only 69,000 miles.I intend to file complaints with the local district attorney's office and any where else necessary to get corrective action.My advice is to avoid doing business with this company they are extremely unethical.
More Review Details
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- Reason of review:
- Bad quality
- Monetary loss:
- Product or service
- 1997 Volvo 850 Engine
- Review category
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