Contact Southern States Bank Customer Service

There is no direct Southern States Bank customer service email address. Instead, complete the contact request form available on the website. You will receive a response from the customer service team within 2-3 working days via email. For urgent matters, it is better to call customer service and receive an immediate response. The support team will always try to assist you as soon as possible.

If you have unresolved issues, you are welcome to request an appointment with senior representatives at Southern States Bank headquarters. If you are unable to visit the office, you can send a detailed letter to our headquarters. The headquarters is located at the corporate office, situated at Southern States Bank, 615 Quintard Ave, Anniston, AL 36201, United States. The street address is also the mailing address.

You will find the individual Southern States Bank hours of operation on the website and in all published branch listings. The hours at the branches may vary slightly. Before visiting a branch, determine its business hours first. Lost and stolen cards can be reported 24/7. Outside business hours, you can still access the website or send letters to headquarters. Someone will respond as soon as possible during operational hours.

You can always contact customer service via the Southern States Bank official website. Go to the website and click on "Contact Us". A "Give Us Feedback" contact form will appear on your screen. Fill out the form, and before submitting it, ensure that all the fields are completed, including your contact details. A team member will follow up within a few business days.