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Contact Southern Railway Customer Service

How to Reach a Person at Southern Railway

Verified Contact Information

Customer Service:

  • +44 345 127 2920

Media:

  • +44 203 750 2031
Send Message

Customer Service:

comments@southernrailway.com
customer.relations@nationalrail.co.uk

Business Customer Service:

businessdevelopment@gtrailway.com

Fundraising/ Donations:

community@gtrailway.com

Jobs/ Career:

hr_resourcing@gtrailway.com

Legal:

privacy@gtrailway.com
Privacy Inquiries
data.protection@go-ahead.com

Media:

press.office@gtrailway.com
Press Inquiries

How to Contact Southern Railway?

The Southern Railway phone number, where you can contact the franchise operator providing train services, is +44-345-127-2920. This is the customer service line you can use for a wide range of matters, from asking for information about tickets to requesting help in the case of issues with your account. It is available during the following business hours: from 7 a.m. to 8 p.m. If you are a media or press representative who needs additional information for publication, call a dedicated line at +44-203-750-2031. To receive quick support, have all your questions prepared when communicating with the Southern Railway customer service specialist by phone.

To communicate with the company representative in writing, send a letter to the following Southern Railway email: customer.relations@nationalrail.co.uk. This address connects you with the customer service specialist regarding train services and other matters that do not require immediate resolution. If you have questions about the company for the press or online media, contact Southern Railway at press.office@gtrailway.com. Use emailing if you have a detailed inquiry with attachments of screenshots, photos, or other visual materials.

The Southern Railway headquarters with key departments is located in the United Kingdom. If you need to send letters, documents, or other correspondence to the company's main office, use the detailed Southern Railway address: Govia Thameslink Railway PO BOX 8644 Derby DE1 9RQ. By choosing to mail as a way of communication, be ready to delay for a response, as correspondence is usually processed slower than emails.

If you feel free by resolving your matters digitally, the official company website provides several online communication options. To access them, navigate to the bottom menu and follow “Contact us”. Click “Get in touch”, and you’ll go to a separate page. Open the “National Rail Inquiries” and follow the email hyperlink. Need to connect with the Rail Ombudsman? Open the “Rail Ombudsman” block and follow the email hyperlink.

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Contact Information

Southern Railway Website:

Southern Railway Help Center:

Corporate Office Address:

Govia Thameslink Railway Ltd.
3rd Fl., 41-51 Grey St.
Newcastle Upon Tyne, England NE1 6EE
United Kingdom

Other Info (opening hours):

Postal Address:

Govia Thameslink Railway

PO BOX 8644

Derby DE1 9RQ


Data Controller

Govia Thameslink Railway Ltd

Monument Place

24 Monument St.

London, EC3R 8AJ


Group Data Protection

The Go-Ahead Group ltd

4 Matthew Parker St.

Westminster, London

SW1H 9NP

More contact details

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