Southern Motion Furniture - BONDED LEATHER PEELING AND CRACKING
BOUGHT DOUBLE RECLINER 3 YEARS AGO AND LEATHER IS CRACKING AND PEELING. LOOKS 100 YEARS OLD.
COMPANY SAID THEY WOULD REPAIR FOR ABOUT $800. DON'T BUY ANYTHING FROM THIS COMPANY, ITS JUNK!!!! COMPANY HAS HAD SEVERAL COMPLAINTS ABOUT THIS TYPE OF COUCH, AND THEY ARE STILL SELLING. WHAT ARE THEY STILL DOING IN BUSSINESS??
COMPANY WAS CONTACTED BY RIDGE HOME FURNISHING ABOUT PROBLEM AND THEIR ANSWER WAS THEY CAN REPAIR BUT YOU WILL HAVE TO PAY $300 FOR MATERIALS AND $500 FOR LABOR AND BE WITHOUT COUCH FOR A COUPLE WEEKS.
NO CUSTOMER SERVICE AND NO QUALITY PRODUCT. COMPANY SHOULD STAND BY PRODUCT OR NOT BE IN BUSINESS.
Location: Buffalo, New York
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
you must treat the leather properly
all manufactures have a 1 year warranty on all fabrics you *** read your warranty info
Bought a Power Recliner made by Southern Motion and in less than 2 years the bonded leather started to crack and fall apart. I am very unhappy with this piece of furniture.
iT IS 4 YEARS SINCE WE BOUGHT OUR DOUBLE RECLINER. WE HAVE NO CHILDREN AND ARE GONE 6 MONTHS OUT OF THE YEAR.
THE RECLINER THAT MY HUSBAND USES MOST IS JUST STARTING TO PEEL AND I CAN'T CONTACT THE FURNITURE DEALER WE PURCHASED FROM BECAUSE THEY ARE OUT OF BUSINESS. I STARTED TO CHECK ON THE MANUFACTURER AND MUCH TO MY SURPRISE THERE WERE MANY COMPLAINTS RECORDED. SOUTHERN MOTION SHOULD AT LEAST STAND GOOD FOR THEIR PRODUCTS.
I WON'T BOTHER CALLING THEM BECAUSE OBVIOUSLY THEY AREN'T GOING TO DO ANYTHING ABOUT THE DAMAGES. BETTER BUSINESS BUREAU SHOULD REALLY CHECK THEM OUT BECAUSE THEY ARE DISGUSTING AS BUSINESS PEOPLE AND MANY OF US HAVE BEEN RIPPED OFF.
I am having the same problem and the guy that handles that dept want answer .ir call back