Contact Southern Company Customer Service
How to Reach a Person at Southern Company
Verified Contact Information
Toll-Free Number:
-
1-866-506-5333
General Info:
-
1-404-506-5000
Investors/ Franchising:
-
1-404-506-0965Shareowner Service
Jobs/ Career:
-
1-866-702-6324
Customer Service:
ecommunication@southernco.com
Investors/ Franchising:
shareholderservices@southernco.com
Jobs/ Career:
talentacquisition@southernco.com
Southern Company Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Southern Company Phone Number
1 (866) 506-5333
Average Calls duration
1 minute
Most Popular Southern Company Email Address
ecommunication@southernco.com
Issue Resolution Rate
Low (25% reported full resolution)
Contact Method Distribution
81% phone, 19% email
Common Reasons for Contact
Product/ service, staff, payments and charges
Southern Company Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Southern Company Phone Number | 1 (866) 506-5333 |
| Average Calls duration | 1 minute |
| Most Popular Southern Company Email Address | ecommunication@southernco.com |
| Issue Resolution Rate | Low (25% reported full resolution) |
| Contact Method Distribution | 81% phone, 19% email |
| Common Reasons for Contact | Product/ service, staff, payments and charges |
Contact Information
Southern Company Website:
Southern Company Help Center:
Corporate Office Address:
Southern Company
30 Ivan Allen Jr. Blvd. NW
Atlanta,
Georgia
30308
United States
Other Info (opening hours):
Hours:
Monday - Friday: 07:00 - 19:00 (CT)
EQ Shareowner Services
P O Box 64856
St. Paul, MN 55164-0856
Summary of Southern Company Customer Service Calls
17
TOTAL
CALLS
CALLS
01:26
AVG CALL
DURATION
DURATION
25%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Southern Company?
Payments and Charges Question:
- “Billing”
- “Pension deposit abd 2mail address change!!”
- “Pay bills”
Product/ Service Question:
- “Insurance”
- “Power outage”
Request for Information Question:
- “Need the IT help desk number - I’m locked out on my computer and can’t remember the number to get IT”
Account Question:
- “Fraud on my prepaid account”
Staff Question:
- “In desperate need of services... Kicked off my payment plan for $7.00 and now my gas is off”
Other Question:
- “Lease gelp”
- “No lease or will need lights 7 months pregnant and mom has S.V.T heart condition has to have flowing air,”
- “Lights are out”
Compare Southern Company Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Southern Company